Export-Import Customer Service

6 days ago

Beji East Java, Indonesia Emirad International Logistics Full time 20,000,000 - 40,000,000 per year

PT. Emirad International Logistics is seeking a motivated and detail-oriented individual to join our team as EXIM, CS & Shipment Admin.

This position will play a key role in ensuring smooth logistics and documentation processes across departments.

Responsibilities

  • Handle and prepare all export–import documentation (PEB, PIB, Invoice, Packing List, BL, COO, etc.).
  • Coordinate with customers, shipping lines, and vendors to ensure timely and accurate shipment arrangements.
  • Monitor shipment schedules, delivery status, and ensure all operational documents are properly filed.
  • ⁠Maintain communication with clients to provide updates and resolve shipment-related issues.
  • ⁠Support the operations team in handling day-to-day logistics activities and administrative tasks.
  • ⁠Prepare reports and maintain accurate records related to shipments and customer handling.
  • ⁠Ensure compliance with company policies and customs regulations.

Qualifications

  • Minimum Diploma/Bachelor's degree in Administration, Logistics, or related field.
  • ⁠Prior experience in export-import, customer service, or logistics operations preferred.
  • ⁠Good communication and coordination skills.
  • ⁠Detail-oriented, proactive, and able to multitask in a fast-paced environment.
  • ⁠Proficient in Microsoft Office (Excel, Word) etc.
  • ⁠Intermediate English proficiency is a MUST

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