contact center

Kualifikasi:Pendidikan wajib min. D3/S1 dari jurusan Teknik Informatika, Sistem Informasi, Teknik Komputer, dan sejenisnyaWajib memiliki pengalaman min. 1 tahun sebagai IT Support di Contact CenterMemiliki pengalaman IT Support Contact Center di area perbankan diutamakanMemiliki pengalaman menangani permasalahan terkait Hardware, Software, dan Aplikasi...

We're Hiring - Quality Assurance Contact Center Placement : Jakarta (Banking Industries) Responsibilities :1. Monitoring & Scoring: Melakukan pemantauan panggilan dan interaksi agent guna memastikan kepatuhan terhadap standar kualitas serta penerapan skrip yang berlaku.2. Reporting & Analysis: Menyusun laporan performa kualitas agent contact center...

Company DescriptionAgent & Co specializes in providing responsive and reliable contact center solutions, tailored to meet diverse business needs. With a customer-focused approach, the company helps streamline communication and improve customer engagement. Through their expertise, Agent & Co supports businesses in achieving operational efficiency and...

Job Detail Lead, motivate, and supervise a team of contact center agents (customer service and telemarketing).Monitor daily operations, ensuring KPIs and service standards are met.Provide coaching, training, and feedback to team members to improve performance.Handle escalated customer issues and resolve them in a professional manner.Prepare and analyze...

Company DescriptionAgent & Co specializes in providing responsive and reliable contact center services tailored to meet the unique needs of businesses. We strive to be the most dependable partner for organizations seeking professional customer service solutions. Visit our website at to discover the best solutions for your business needs.Role DescriptionThis...

Tanggung Jawab UtamaMenangani panggilan masuk dari pelanggan secara profesional, efisien, dan ramah.Memberikan informasi yang akurat, menjawab pertanyaan, dan membantu menyelesaikan keluhan atau masalah pelanggan.Mencatat dan mendokumentasikan setiap interaksi pelanggan dan solusi yang diberikan ke dalam sistem.Kualifikasi:Minimal lulusan D3/S1Diutamakan...

Job Description:• Answer incoming calls and respond to customer inquiries.• Provide information regarding products and services via phone, email, and live chat.• Record customer interactions and transactions into the database.• Assist customers with clear, step-by-step solutions.Requirements:• Male candidates preferred, and able to join...

Some Careers Shine Brighter Than Others.If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.Customer Value Management is vital in maintaining HSBC's position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team...

Kualifikasi :. Pendidikan minimal S1 dari jurusan komunikasi lebih diutamakan.Pengalam Min. 1 Thn Sebagai Team LeaderMengikuti dan lulus test dan interview dari userPenempatan di Kelapa Gading , Jakarta UtaraJoin ASAPDeskripsi Pekerjaan:Komunikasi: Memiliki kemampuan komunikasi verbal dan tertulis yang baik untuk berinteraksi dengan pelanggan secara efektif...

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.Responsibilities:Provide customer support primarily through call, email, chat or other channels.Handling customer inquiries and complain related...