Contact Center

5 days ago

Jakarta, Jakarta, Indonesia Transcosmos Full time 60,000,000 - 120,000,000 per year

Job Detail

  • Lead, motivate, and supervise a team of contact center agents (customer service and telemarketing).
  • Monitor daily operations, ensuring KPIs and service standards are met.
  • Provide coaching, training, and feedback to team members to improve performance.
  • Handle escalated customer issues and resolve them in a professional manner.
  • Prepare and analyze daily, weekly, and monthly reports on team performance.
  • Collaborate with management to improve processes, scripts, and service efficiency.
  • Ensure compliance with company policies and regulatory standards.

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