Quality Assurance Contact Center

PT Evolusi Teknologi Solusi merupakan Perusahaan yang bergerak di bidang Oursouce IT dan Non-IT untuk ditempatkan ke klien. Dan untuk posisi Staff Quality Assurance (Contact Center) akan di tempatkan di klien yang terletak di daerah Yogyakarta dengan sistem kerja Full WFO dan kontrak.Kualifikasi:Lulusan D3Pengalaman sebagai Agent Contact Center minimal 2...

Contact Center Analyst will be responsible to drive the development and implementation of operational projects to optimize Contact Center performance and ensure compliance with defined service level and lead time standards.They Will AlsoContact Center Application Development Collaborate with the IT team and external vendors to enhance and modify the Contact...

Head of Customer and Distribution Contact Center is a key management role within the COO responsible for providing an outstanding service to our customers and distributions, establish and execute the future roadmap of customer and distribution experience journey. The incumbent plays a key role in driving company's strategy to become a number one choice for...

Job DescriptionEvaluate Team Operation as quality assuranceGiving FeedbackDoing calibration meetingCreate report result evaluation QualificationsExperienced in Call Center (Call Center/ Collection/ QA) for 1 yearUnderstand Microsoft Excel / Microsoft OfficeExcellent Communication SkillMinimum Diploma 3Max 35 years oldDetail oriented

Kualifikasi:Pendidikan min. D3/S1 semua jurusanMemiliki pengalaman sebagai Contact Center lebih diutamakan (fresh graduate dipersilahkan melamar)Memiliki kemampuan komputer yang baikKomunikatif dan InformatifMenguasai bahasa Inggris secara aktif dan pasifBersedia bekerja shiftingDapat bergabung secepatnya (tidak membutuhkan 1 month notice)Penempatan:Bersedia...

Company DescriptionAgent & Co specializes in providing responsive and reliable contact center solutions, tailored to meet diverse business needs. With a customer-focused approach, the company helps streamline communication and improve customer engagement. Through their expertise, Agent & Co supports businesses in achieving operational efficiency and...

Responsibilities:Handle incoming and outgoing calls, emails, and chatsProvide accurate information on programs, admissions, and eventsAssist prospective customers through the registration processCoordinate with internal teams to resolve inquiriesSupport events and virtual info sessionsDeliver friendly, clear, and professional serviceQualifications:Bachelor's...

Responsibilities:Handle incoming and outgoing calls, emails, and chatsProvide accurate information on programs, admissions, and eventsAssist prospective customers through the registration processCoordinate with internal teams to resolve inquiriesSupport events and virtual info sessionsDeliver friendly, clear, and professional...

Position:Quality AssuranceLocation:Pondok Indah, Jakarta Selatan (Full Work From Office)Employment Type:Contract-Based (PKWT)Salary:Up to 15,000,000 GrossSummary:We're looking for an experienced and meticulousQuality Assurance Engineerto join our team in Pondok Indah, South Jakarta. If you have a solid background in QA, particularly withheavy experience in...

Company DescriptionAgent & Co specializes in providing responsive and reliable contact center services tailored to meet the unique needs of businesses. We strive to be the most dependable partner for organizations seeking professional customer service solutions. Visit our website at to discover the best solutions for your business needs.Role DescriptionThis...