Quality Assurance Contact Center

Contact Center Analyst will be responsible to drive the development and implementation of operational projects to optimize Contact Center performance and ensure compliance with defined service level and lead time standards.They Will AlsoContact Center Application Development Collaborate with the IT team and external vendors to enhance and modify the Contact...

Kualifikasi:Pendidikan wajib min. D3/S1 dari jurusan Teknik Informatika, Sistem Informasi, Teknik Komputer, dan sejenisnyaWajib memiliki pengalaman min. 1 tahun sebagai IT Support di Contact CenterMemiliki pengalaman IT Support Contact Center di area perbankan diutamakanMemiliki pengalaman menangani permasalahan terkait Hardware, Software, dan Aplikasi...

Job DescriptionConduct routine inspection to Sortation Center (SOC) and Hubs of Shopee Express to ensure that standard policy, compliance, workflows, and procedures are in place to support the operationInspect the operating compliance in Sortation Center and Hubs (based on the SOP) as well as identify improvement opportunities by providing problem...

Jobdesk QA :Mendengarkan recording dan Memantau panggilan masuk/keluar, chat, email, atau social media antara agen dan pelangganMemberikan penilaian Kinerja Agen di sesuaikan dengan SOP perusahaanMembuat laporan berkala (harian, mingguan, bulanan) tentang kualitas layanan dan apa yang perlu perbaikanJobdesk Team Leader :Memimpin dan memotivasi tim agent agar...

Company DescriptionBQS Inc. is an exclusively auditing company based in Houston with auditors in Europe, Asia, and America. We work with ethical and highly qualified professionals on behalf of customers who are looking for reliable products and processes.Role DescriptionThis is a full-time, Quality Lead Auditor role based in Indonesia. The Quality Lead...

Role Overview:As a Quality Assurance Advisor for the Government Identity Card project, you will be responsible for ensuring the integrity, functionality, and performance of the identity card system. Your focus will be on developing and implementing quality assurance processes and strategies to guarantee that all deliverables meet or exceed the required...

Job DescriptionBuild and run process of manual Quality Assurance testingExecute black-box/gray-box tests across platforms prior to feature release with positive/negative methodsInvestigate, identify, align and report bugs discovered in the flow and requirements with Product Manager and DeveloperCreate documentation throughout Quality Assurance processVerify...

QualificationsAt least 3 years of experience in Quality Assurance or a related field.Experience as a QA Automation Engineer with Katalon.Hands-on experience in Agile environments and methodologies.Proficient in using testing tools such as Postman, and JIRA.Strong attention to detail and problem-solving skills.Willingness to work from the office (WFO).Jenis...

Job deskSupervise, evaluate, and analyze quality call center, Maintaining on going coaching and training section with TL, Propose and report new action or improvement action, Maintain overall operation performance, support training new or existing agent and supporting, provide report to client weekly, monthly, quarterly, and yearly

KesempatanPT 360 TEKNOLOGI INDONESIA', sebuah perusahaan teknologi inovatif yang berbasis di Jakarta, sedang mencari seorang IT Quality Assurance yang mahir untuk bergabung dengan tim kami. Sebagai IT Quality Assurance, Anda akan memiliki peran penting dalam memastikan kualitas dan keandalan produk dan layanan kami. Kandidat yang ideal memiliki pengalaman...