IT Support Contact Center

Contact Center Analyst will be responsible to drive the development and implementation of operational projects to optimize Contact Center performance and ensure compliance with defined service level and lead time standards.They Will AlsoContact Center Application Development Collaborate with the IT team and external vendors to enhance and modify the Contact...

We're Hiring - Quality Assurance Contact Center Placement : Jakarta (Banking Industries) Responsibilities :1. Monitoring & Scoring: Melakukan pemantauan panggilan dan interaksi agent guna memastikan kepatuhan terhadap standar kualitas serta penerapan skrip yang berlaku.2. Reporting & Analysis: Menyusun laporan performa kualitas agent contact center...

Job deskSupervise, evaluate, and analyze quality call center, Maintaining on going coaching and training section with TL, Propose and report new action or improvement action, Maintain overall operation performance, support training new or existing agent and supporting, provide report to client weekly, monthly, quarterly, and yearly

Jobdesk QA :Mendengarkan recording dan Memantau panggilan masuk/keluar, chat, email, atau social media antara agen dan pelangganMemberikan penilaian Kinerja Agen di sesuaikan dengan SOP perusahaanMembuat laporan berkala (harian, mingguan, bulanan) tentang kualitas layanan dan apa yang perlu perbaikanJobdesk Team Leader :Memimpin dan memotivasi tim agent agar...

Responsibilities:Handle incoming and outgoing calls, emails, and chatsProvide accurate information on programs, admissions, and eventsAssist prospective customers through the registration processCoordinate with internal teams to resolve inquiriesSupport events and virtual info sessionsDeliver friendly, clear, and professional...

Role DescriptionThis is a contract role for an Onsite Engineer 365 at AVOWS TECHNOLOGIES PRIVATE LIMITED. The position is based on-site in Jakarta, Indonesia. The Onsite Engineer 365 will be responsible for managing and maintaining Microsoft 365 environments, providing technical support, troubleshooting issues, and ensuring seamless integration and...

Project Manager – Data Center & ICT ProjectsAbout Delta ElectronicsFounded in 1971 and headquartered in Taipei, Taiwan, Delta Electronics is a global leader in power and thermal management solutions, with a mission to deliver innovative, clean, and energy-efficient solutions for a better tomorrow. With over $13 billion in annual revenue and a workforce of...

Responsibilities:Collect market information and provide MKT pre-sales technical support for major telecom operators in Indonesia.Develop and promote data center products and solutions to customers.Lead high-level customer engagements for data-center-related or integrated solutions.Provide market support for large-scale projects.Take part in consulting and...

PT Megaroyal IT Comindo was first established in 1986 as one of the first pioneers who introduced modern IT Technologies into Indonesia well-known companies. We currently hold the authorized distributor status for Legrand Data Center Infrastructure and Sunbird Data Center Infrastructure Management Software. Data center infrastructure we supply such as: rack,...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....