Contact Center Agent

7 days ago

Jakarta, Jakarta, Indonesia Transcosmos Indonesia (Official) Full time 2,000,000 - 4,000,000 per year

PT Transcosmos Indonesia
, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

  • Provide customer support primarily through call, email, chat or other channels.
  • Handling customer inquiries and complain related to transactions, settlements, and ensuring smooth onboarding and operational processes.
  • Responsible for assisting merchant sales management.
  • Contact unregistered merchants in sales to promote the product (ad-hoc).

Qualifications:

  • Bachelor's Degree in Computer Science, Information System, Informatics, or related fields.
  • Min. 1 year of experience as Customer Service agent or CRM.
  • Has experience working as Sales Support or Telemarketing (would be great advantages)
  • Strong communication skills (both verbal and written).
  • Fluent in English both oral & written is a MUST.
  • Willing to work on shifting schedule.
  • Willing to be placed in Jakarta.
  • Able to join as soon as possible.

Kindly submitted your application through: 

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

  • Fulfilling Career
  • Professional Growth
  • Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
  • Growing Culture

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