Customer Relations Team
2 weeks ago
Company Descriptions :
VPlus Education is a digital platform that focuses on providing educational trading services. The platform offers a range of services including foreign exchange (forex) trading, futures indices, commodities, CFDs, market information access, and comprehensive guidance to help users achieve success in trading and investing. operates under the regulation of the Indonesian government to ensure the security and protection of client funds and transactions.
Role Description :
This is a full-time on-site role located in Jakarta Metropolitan Area, Indonesia for a Customer Relations Team. The Customer Relations Team will be responsible for managing client relationships, addressing customer inquiries and concerns, ensuring customer satisfaction, and providing support to clients. The officer will conduct regular follow-ups, analyze customer feedback, and work closely with other departments to resolve any customer issues.
Qualifications :
- Interpersonal Skills and Client Relations
- Customer Satisfaction and Customer Support skills
- Analytical Skills for customer feedback and issue resolution
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively
- Experience in the financial services industry is a plus
- Bachelor's degree in Business, Finance, or related field
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