Customer Relation Team
5 days ago
Role Description
This is a full-time on-site role located in the Jakarta Metropolitan Area for a Customer Relation Staff at PT Victory International (Cabang Jakarta Sudirman). The responsibilities include addressing customer inquiries, ensuring customer satisfaction, managing customer retention efforts, and providing exceptional support for customer needs. The role demands effective communication and a proactive approach to strengthening customer relationships and resolving issues effectively.
Qualifications
- Skills in Customer Satisfaction and Customer Retention to maintain long-term client relationships.
- Proven abilities in Communication and Customer Service to manage and resolve customer inquiries professionally.
- Experience in Customer Support for handling and escalating client concerns efficiently.
- Strong organizational and problem-solving skills.
- Ability to manage multiple customer relationships simultaneously.
- Bachelor's degree or equivalent professional experience in a relevant field.
- Proficiency in Indonesian and English language is an advantage.
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