Account Manager

7 days ago

Denpasar, Bali, Indonesia PT Five Elements Agency Full time 4,500,000 - 7,500,000 per year
Key Responsibilities

Client Management & Relationship Building

  1. Serve as the main point of contact for assigned client accounts (hospitality, lifestyle, F&B, and events)
  2. Build long-term client relationships based on trust, results, and proactive communication.
  3. Understand client business models, target markets, and unique challenges to tailor strategies.

Campaign Planning & Strategy

  1. Translate client briefs into actionable marketing strategies with clear deliverables.
  2. Work with internal Creative, Digital, and Project Coordination teams to plan and execute campaigns.
  3. Ensure campaigns integrate across channels: paid digital, social media, PR, content, and activations.
  4. Manage campaign budgets and timelines, ensuring efficiency and ROI.

Execution & Coordination

  1. Lead internal kick-off meetings to align creative, digital, and project teams.
  2. Monitor ongoing projects to ensure deliverables are on-brand, on-time, and meet objectives.
  3. Resolve issues and bottlenecks quickly, ensuring seamless execution.

Performance & Reporting

  1. Review campaign results with Marketing Intelligence team to prepare performance reports.
  2. Present insights and recommendations to clients regularly.
  3. Use data-driven feedback to refine strategies and improve results.

Growth & Business Development

  1. Identify upselling and cross-selling opportunities (e.g., new campaigns, creative services, influencer partnerships).
  2. Support Marketing Director in pitching new accounts or renewal proposals.
  3. Stay informed on industry trends and competitor activities to provide thought leadership to clients.
Qualifications
  1. Bachelor's degree in Marketing, Communications, Business, or related field.
  2. 4–6 years experience in agency account management (serving lifestyle, hospitality, or F&B clients preferred).
  3. Strong understanding of digital marketing, creative production, and campaign workflows.
  4. Proven track record of building and managing multiple client accounts successfully.
  5. Excellent interpersonal, negotiation, and presentation skills.
  6. Ability to thrive in a fast-paced, multi-brand environment.
Skills & Competencies
  1. Client-focused mindset with strong relationship-building skills.
  2. Strong organizational and multitasking ability.
  3. Ability to translate client objectives into actionable campaigns.
  4. Business acumen with awareness of marketing ROI and commercial results.
  5. Excellent verbal and written communication skills in English and Bahasa Indonesia.
KPIs / Success Measures
  1. Client retention and satisfaction scores.
  2. Campaign delivery on time, within scope, and within budget.
  3. Achievement of client KPIs (reach, engagement, conversions, sales).
  4. Account growth through upselling/cross-selling opportunities.
  5. Strength of client relationships (renewals, referrals, long-term partnerships).

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