Customer Support

1 week ago

Jakarta, Jakarta, Indonesia ATI Business Group Full time

Are you passionate about delivering outstanding customer service and thriving in a fast-paced, dynamic environment? As a Customer Support Specialist at ATI Business Group, you will be the voice of our company to both guests and partners. This role is critical in ensuring customer satisfaction by handling inquiries with empathy, professionalism, and efficiency across multiple communication channels.

Your Main Objective

To provide high-quality customer support through phone, email, and live chat, ensuring every interaction is handled with professionalism and care while maintaining accurate records and driving customer satisfaction.

Your Main Responsibilities

  • You will handle customer inquiries and issues through phone, email, and live chat.

  • You will deliver exceptional support with empathy, patience, and professionalism.

  • You will ensure customer satisfaction and a positive experience in every interaction.

  • You will maintain accurate records of interactions and follow through to resolution using CRM tools (e.g., Salesforce, Zendesk).

  • You will communicate effectively with both local and overseas customers.

Qualifications

  • Fluency in English, with excellent written and verbal communication skills.

  • 1–3 years of experience in a contact center environment, handling inbound/outbound calls, emails, and live chat.

  • Preferably from the hospitality or travel industry.

  • Experience using customer service platforms such as Salesforce or Zendesk.

  • Strong attention to detail, active listening, empathy, consistency, persuasion, and excellent telephone manners.

  • Willing to work 100% on-site with a shifting schedule.

Be Part of the ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

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