Customer Support Representative
5 days ago
We're looking for a Customer Support Officer who will handle inquiries and orders related to our Soundbox product. If you're fast, detail-oriented, and enjoy helping customers , we'd love to have you on our team
Job Responsibilities
- Respond to customer inquiries related to Soundbox through various platforms such as YM, Cekat, Zendesk, Shopee, Tokopedia, and several WhatsApp groups.
- Process Soundbox orders via web, Shopee, Tokopedia, NMC, Invasma, and Mtarget.
- Check and monitor shipping progress to ensure orders are delivered on time.
Qualifications
- Minimum Diploma (D3) or Bachelor's degree (S1) in any field.
- Experience in customer service, online shop admin, or marketplace support is a plus
- Familiar with Shopee, Tokopedia, Zendesk, and internal web dashboards
- Fast learner, detail-oriented, and a good communicator
- Able to work in a fast-paced environment and meet deadlines.
Why Join Us?
- Supportive and dynamic work environment
- Direct involvement in e-commerce and customer operations
- Opportunity to grow your skills in customer handling and marketplace management
Send your CV to with the
subject: Customer Support (Soundbox)
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