Customer Support Specialist

2 weeks ago


Jakarta, Jakarta, Indonesia LittleLives Full time
About Us

LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region.

Your Mission

Be the voice of LittleLives for our Mandarin-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.

What You'll Do
  • Provide responsive, empathetic, and clear support to users via live chat, email, and calls

  • Handle inquiries and issues related to our platform, working closely with internal teams to resolve them

  • Maintain accurate records of customer interactions and feedback

  • Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay

  • Support onboarding of new users with product walkthroughs and training

  • Collaborate with product and technical teams to report issues and suggest improvements

  • Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)

What We're Looking For
  • 2+ years of experience in customer support, preferably in SaaS, tech, or education

  • Proficiency in Mandarin (spoken and written) is a must

  • Strong communication skills and a customer-first mindset

  • Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus

  • Comfortable working remotely and across time zones

  • Strong organizational and problem-solving skills

  • Able to work independently and as part of a diverse, multicultural team

Why Join Us
  • Meaningful work supporting educators and children across Asia

  • Dynamic, fast-paced startup culture with room for growth

  • Remote-friendly, flexible work environment

  • Competitive salary with performance-based bonuses



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