Sales & Customer Support

1 week ago

Jakarta, Jakarta, Indonesia Mama First Full time

We're looking for a proactive, detail-oriented, and customer-focused individual to join our team

In this role, you will support both
Sales & Customer Support
functions to ensure an excellent customer experience while driving overall business performance.

About the Role:

A. Customer Service & Operations

- Build and execute daily after-sales service according to SOP and SLA through WhatsApp, phone calls, and in-person support.

- Follow up and maintain customer databases, including appointment scheduling, service/activity tracking, collecting feedback, and managing membership benefits.

- Assign and manage service provider schedules based on customer appointments and locations in a timely manner.

- Collaborate with cross-functional teams (marketing, sales, operations, event specialists, and service providers) to ensure smooth customer experience and aligned communication.

- Proactively identify upselling opportunities and coordinate with relevant stakeholders to maintain customer loyalty.

B. Sales Executive

- Manage revenue-related activities, including monitoring CTR, chat performance, and product push initiatives.

- Execute end-to-end funnel strategies to drive customer acquisition and conversion.

- Support development of creative ads and product marketing/communication materials.

- Track and monitor sales performance across all channels and provide insights for continuous improvement.

- Manage distribution of product and marketing communications across relevant platforms.

- Track budget and expenses weekly, monthly, and quarterly.

  • Prepare report for sales performance analysis

Qualifications:

  • Minimum Diploma or Bachelor's degree, preferably in Business, Communications, Marketing, or related fields.
  • 1–3 years of experience in Sales, Customer Service, or Operations (experience in service-based industries is a plus).
  • Strong communication skills, both written and verbal, with the ability to handle customers professionally across WhatsApp, phone, and in-person.
  • Highly organized and detail-oriented, capable of managing schedules, tracking activities, and updating databases accurately.
  • Strong problem-solving skills and proactive attitude in managing customer needs and operational challenges.
  • Comfortable working with data tracking, reports, and basic performance analysis (CTR, funnel performance, revenue tracking, etc).
  • Familiarity with digital tools such as Google Workspace, CRM platforms, and basic reporting dashboards.
  • Ability to coordinate with cross-functional teams and maintain clear communication across departments.
  • Willingness to work based on operational needs and adjust to dynamic schedules when required.

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