Customer Support

1 week ago

Jakarta, Jakarta, Indonesia MIFX Full time

About Us

MIFX is a pioneer trading platform in Indonesia that is backed by a 25 years old market leader in the industry, Monex Investindo Futures. We are a futures broker facilitating forex, commodities, and index trading that is fully regulated and complies with BAPPEBTI regulations.

MIFX focuses on making the trading process #SemudahItu by prioritizing easy access, trading education, and providing the lowest prices to start trading where traders can buy 0.01 micro lots from our platform.

Led by a solid marketing-technology team that leverages lean analytics and agile product development with a vision of creating the most seamless trading experience for the millennial generation through the MIFX platform, we are proud to continuously growing our volumes by improving our customer experience and people's experience for sure to grow with us.

We are looking for more talents to create a positive impact.

SemudahItu join us and be part of Indonesia's next largest fintech company

Are you ready to be a part of MIFX for the upcoming "big wave"?

What you will do:

  1. Manage large amounts of tickets and provide services to customers through email and live chat.
  2. Advise customers on company, product, or service information as needed.
  3. Identify and assess customers' needs to achieve satisfaction.
  4. Handle customers' inquiries and complaints efficiently, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  5. Provide accurate, valid, and complete information by using the procedures, guidelines, and policies.
  6. Manage all types of customer complaints, feedback, and praise (and escalate them if and when necessary).
  7. Act as on-brand, positive representatives of MIFX at all times.

What you will need:

  • Bachelor's degree, Master's degree / Postgraduate degree in any field.
  • At least 2 years of working experience in the related field, preferably in the technology, banking/finance or tech-startup industry.
  • Ability to communicate effectively oral and written to help customers fix their issues and feel satisfied with the experience.
  • Analytical and process-oriented mindset.
  • Willingness to learn about the products.
  • Having experience/knowledge in forex trading will be an advantage.
  • Experienced in using Zendesk for customer support ticket system.
  • Willingness to work in shifts.

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