Workforce Management

7 days ago


Jakarta, Jakarta, Indonesia SPX Express Full time 2,500,000 - 7,500,000 per year

Job Description

  • Maintain and monitor entire Claim team performance metrics
  • Monitor claim agent workload and doing capacity report and analysis
  • Maintain claim team employment matters such as attendance, assets, overtime, and attrition
  • Work with different stakeholders to create report and automation related to claim team operational performance

Requirements

  • Minimum 1-2 years of experience as WFM, data analyst or operational lead.
  • Preferably to have experience in logistics and or e-commerce companies/startups is highly preferred but not required
  • Strong proficiency in Ms. Excel/Google Sheet and have basic SQL skills
  • Creative problem solver with good interpersonal skills
  • Highly numerate with solid analytical skills
  • Self-starter that is highly capable to work independently


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