workforce management/wfm scheduling analyst
2 weeks ago
PT Mitracomm Ekasarana membuka lowongan kerja untuk posisi :
WORKFORCE MANAGEMENT/WFM SCHEDULING ANALYST
Tugas dan Tanggung Jawab :
- Create and manage agents contact center schedules to ensure optimal coverage and meet service level agreements (SLAs).
- Track and manage adherence to schedules and provide actionable insights to improve performance.
- Utilize WFM software and tools to manage schedules, forecasts, and performance metrics.
Kualifikasi :
- Minimal Pendidikan S1 Semua Jurusan dengan minimal IPK 2,75
- Memiliki pengalaman kerja sebagai WFM Analyst/WFM Scheduling minimal 1 tahun.
- Memiliki kemampuan excel dan analisa yang baik.
- Memiliki kemampuan komunikasi, forecasting, capacity planning, evaluation yang baik.
- Memiliki kemampuan komunikasi bahasa inggrisdengan baik
- Bersedia bekerja secara on site di Jakarta (WFO)
- Only shortlisted candidate will be contacted
Benefit :
- Gaji Tetap dan insentif lainnya
- Tunjangan BPJS Tenaga Kerja dan Kesehatan serta Pensiun
- Jenjang Karir
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