WFM Data Analytics

6 days ago

Jakarta, Jakarta, Indonesia Monee Full time 9,000,000 - 12,000,000 per year

About The Team
The Data Analyst in the Workforce Management (WFM) team plays a key role in turning operational data into actionable insights that improve workforce efficiency and service delivery. This role supports business functions such as Collections, KYC, and Customer Service, ensuring that data-driven decisions lead to better forecasting, resource planning, and overall performance. In addition to reporting and dashboarding, the analyst is expected to identify trends, propose operational improvements, and contribute to data projects that solve real-world business challenges. This position offers the opportunity to deepen analytical capabilities and gradually expand into Python and RStudio-based analysis.

Job Description

  • Analyze historical and live operational data to support workforce planning, staffing, and efficiency monitoring.
  • Build, maintain, and improve dashboards and reports that track KPIs for Collections, KYC, and CS operations.
  • Work closely with WFM and RTFM to support scheduling, forecast validation, and performance monitoring.
  • Perform deep-dive analyses to uncover root causes, surface insights, and recommend improvements to workforce or operational processes.
  • Collaborate with stakeholders in business teams to translate operational questions into structured data analysis.
  • Contribute to continuous improvement projects by turning data insights into proposals and pilots.
  • Ensure data accuracy, consistency, and integrity in all reporting and analytics outputs.
  • Begin expanding analysis using Python and RStudio, supported by the WFM team's upskilling roadmap.

Requirements

  • Bachelor's degree in Statistics, Mathematics, Computer Science, Business Analytics, or related fields.
  • Proficient in SQL, with hands-on experience in Presto and/or Spark.
  • Strong analytical skills with the ability to interpret and visualize data clearly.
  • Familiarity with spreadsheet tools (Google Sheets, Excel) and at least one BI tool (e.g., Tableau, Looker, Power BI).
  • Strong sense of curiosity, initiative, and willingness to explore improvement ideas using data.
  • Comfortable working cross-functionally and communicating findings with non-technical stakeholders.
  • Organized and detail-oriented, especially in managing datasets, logic documentation, and repeatable workflows
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Proficient in database management tools (SFTP, HUDI, Spark, etc), Python, R Studio is a big plus

  • Senior Data Scientist

    4 days ago

    Jakarta, Jakarta, Indonesia Data Analytics Full time

    Get to Know the TeamWe drive innovation and operational excellence by turning data into actionable strategies that elevate the end-to-end experience for consumers, driver-partners, and merchant-partners. From optimizing transaction flows and platform efficiency to enhancing reliability, we strive to make Grab the first choice, every time.Get to Know the...

  • Senior Data Scientist

    4 days ago

    Jakarta, Jakarta, Indonesia Data Analytics Full time $100,000 - $150,000 per year

    Get to Know the TeamWe drive innovation and operational excellence by turning data into actionable strategies that elevate the end-to-end experience for consumers, driver-partners, and merchant-partners. From optimizing transaction flows and platform efficiency to enhancing reliability, we strive to make Grab the first choice, every time.Get to Know the...

  • Analytics Manager

    3 hours ago

    Jakarta, Jakarta, Indonesia ilmuOne Data Full time

    The Role: You will be responsible for : Conducting analysis and valuations of ENTER_PRODUCT in order to make recommendations regarding investment strategy.Creating detailed reports and presentations for marketing purposes.Defining, developing and maintaining reports to support decision making.Processing & Interpreting data to get actionable...

  • Data Analytics

    6 days ago

    Jakarta, Jakarta, Indonesia PT Lawencon Internasional Full time 3,500,000 - 10,000,000 per year

    Responsibilities:Building visual analytics and data dashboards using Tableau for deeper business analysis.Integrating multiple data systems (Excel, SQL, Ms. Access, or SharePoint) to create unified reporting solutions.Collaborating with internal stakeholders to understand business requirements and translate them into effective analytical solutions.Ensuring...

  • Data Analytics

    3 hours ago

    Jakarta, Jakarta, Indonesia Krom Full time

    About The Role:Design and develop scalable business data solutions across the entire data supply chain.Create and review technical and user-focused documentation for data solutions (data models, data dictionaries, business glossaries, process and data flows, architecture diagrams, etc.).Develop and maintain transformation logic and data models using...

  • Data Analytics

    3 hours ago

    Jakarta, Jakarta, Indonesia Lion Parcel Full time

    Job Requirement:Minimum of 1-2 years of experience in data analytics, business intelligence or related discipline. (Fresh Graduated are welcome)Strong analytical and problem-solving abilities.Proficiency in Python for data analysis and automation (e.g., Pandas, NumPy).SQL expertise for complex querying, data transformation, and performance...

  • Data Analytics Manager

    6 days ago

    Jakarta, Jakarta, Indonesia ABeam Consulting Indonesia Full time 15,000,000 - 25,000,000 per year

    Job ResponsibilityLead and manage data analytics projects from business challenge identification through to solution implementation, ensuring overall responsibility for project success.Collaborate closely with clients to ensure project progress and quality align with client expectations and business objectives.Leverage advanced knowledge of data analysis...

  • Data Analytics Manager

    6 days ago

    Jakarta, Jakarta, Indonesia ABeam Consulting Group Full time 9,000,000 - 12,000,000 per year

    Job ResponsibilityLead and manage data analytics projects from business challenge identification through to solution implementation, ensuring overall responsibility for project success.Collaborate closely with clients to ensure project progress and quality align with client expectations and business objectives.Leverage advanced knowledge of data analysis...

  • Data Analytics Specialist

    6 days ago

    Jakarta, Jakarta, Indonesia M+ Software Full time 6,000,000 - 8,000,000 per year

    Job DescriptionWe are looking for a Data Analytics Specialist who can support our telecommunications operations through strong analytical work, effective data processing, and clear data storytelling. You will analyze traffic patterns, investigate suspicious activities, and transform complex data into actionable insights and visual dashboards for...

  • Data Analytics Intern

    6 days ago

    Jakarta, Jakarta, Indonesia INSTITUT TEKNOLOGI BANDUNG Full time 200,000 - 600,000 per year

    Company DescriptionWe are an independent data analytic consultancy.We provide C-suite executives and start-up Founders with industry-leading digital marketing and data analytics solutions Technical solutions: Best-in-class audit, implementation and maintenance support of analytics software and databasesAdvisory solutions: Industry-leading best-practices,...