Merchant Operations Executive

4 days ago

Jakarta, Jakarta, Indonesia Sinergi Performa Cipta Full time

Tanggung Jawab :

- Mengelola proses end-to-end onboarding dan aktivasi merchant untuk G-Food & G-Mart.

- Mendukung kegiatan operasional harian dan proses administratif terkait pengelolaan merchant.

- Berkoordinasi dengan tim internal (KAM, Strategy Ops, Legal, Payments, Finance, dan lainnya) untuk menangani isu terkait merchant secara cepat dan efektif.

- Memantau performa perangkat dan kepatuhan operasional merchant.

- Mengelola dan mendistribusikan perjanjian (agreement) kepada merchant.

- Memastikan kepatuhan terhadap standar operasional dan keamanan pangan.

- Menangani keluhan merchant dengan cepat untuk menjaga tingkat kepuasan yang tinggi.

- Mengidentifikasi serta menjalankan inisiatif peningkatan proses operasional.

- Melaksanakan tugas tambahan lainnya sesuai kebutuhan tim.

Kualifikasi :

- Minimal 1,5 tahun pengalaman kerja di bidang operasional, dukungan merchant, atau administrasi (fresh graduate dengan potensi kuat dipersilakan melamar).

- Memiliki kemampuan administratif dan koordinasi yang baik serta perhatian tinggi terhadap detail.

- Menguasai Microsoft Office dan Google Workspace, khususnya Excel dan Google Spreadsheet.

- Mampu bekerja di bawah tekanan dan mengelola beberapa tugas sekaligus dalam lingkungan yang dinamis.

- Memiliki kemampuan komunikasi dan interpersonal yang baik serta mampu bekerja secara kolaboratif.

- Mampu memahami dan menggunakan Bahasa Inggris menjadi nilai tambah.

- Pengalaman dalam proses bisnis merchant atau penggunaan platform seperti Salesforce menjadi keunggulan.

Job Type: Contract

Contract length: 12 months

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