Merchant Trainer

1 day ago

Jakarta, Jakarta, Indonesia klikit Full time

We are looking for a Trainer based in Bandung to support our merchant rollout by providing on-site and remote training. Your role is to ensure merchants understand how to use Klikit's products—how to log in, manage orders, and operate the system confidently—so that their first orders run smoothly.

Requirements

Responsibilities

  • Conduct on-site visits to merchant locations in Bandung
  • Train merchants on Klikit product usage: login, accepting orders, managing menu items, and basic troubleshooting
  • Guide merchants during their first order(s) to ensure a smooth and successful experience
  • Follow up with merchants to confirm they are comfortable with the system
  • Provide clear instructions and respond to merchant questions
  • Coordinate with the operations/CSM team on merchant readiness and activation status
  • Document training sessions and report issues or feedback from merchants
  • Assist with basic setup if merchants need help installing or accessing the app

Qualifications

  • Based in Bandung (required)
  • Strong communication and interpersonal skills
  • Comfortable doing field visits and meeting merchants face-to-face
  • Organized, patient, and able to explain technical steps in simple terms
  • Able to manage schedules and coordinate with multiple merchants daily
  • Previous experience in training, onboarding, field operations, or F&B tech is a plus (not required)
  • Smartphone-savvy; able to guide merchants through mobile app workflows
  • Reliable, responsible, and able to work independently

Benefits

Benefits

  • Competitive Salary/Incentives
  • Contract-based role (6 months, extendable, chances to become Full Time Employee)
  • Opportunity to work directly with a fast-growing tech startup
  • Field experience with real merchants and SMBs
  • Training and support from Klikit operations team

  • Assistant Account Management Manager

    7 days ago

    Jakarta, Jakarta, Indonesia Kredivo Group Full time 900,000 - 1,200,000 per year

    What You'll do :Relationship Management: Build and maintain strong relationships and be the main point of contact for key account merchants. Performance Monitoring: Track and analyze data to identify areas for improvement, report performance to stakeholders and exceed sales targets Strategic Planning: Create and execute strategic plans to drive revenue...

  • Merchants Learning

    7 days ago

    Jakarta, Jakarta, Indonesia GoTo Group Full time $30,000 - $60,000 per year

    About the Role We are seeking a talented individual who is responsible for developing and delivering comprehensive training programs for our products. This role requires a strategic thinker with strong communication skills, and the ability to convey complex technical information in a clear and engaging manner. In this role, Trainer Lead will be...

  • GoTo Financial

    3 days ago

    Jakarta, Jakarta, Indonesia GoTo Group Full time 900,000 - 1,200,000 per year

    About The RoleWe are seeking a talented individual who is responsible for developing and delivering comprehensive training programs for our products. This role requires a strategic thinker with strong communication skills, and the ability to convey complex technical information in a clear and engaging manner.In this role, Trainer Lead will be responsible to...

  • Merchant Trainer Manager

    1 week ago

    Jakarta, Indonesia Kredivo Group Full time

    This role will be responsible in leading the development and execution of training programs for Merchant onboarding and Field Trainer. This role ensures all merchants understand the Kredivo transaction Journey flow and Kredivo's Product Knowledge. Also ensure The Field Trainers (FTs) receive proper training through the TFT program, which will have an impact...

  • Assistant Account Management Manager

    7 days ago

    Jakarta Metropolitan Area, Indonesia Kredivo Group Full time 120,000,000 - 240,000,000 per year

    Job DescriptionMonitoring existing merchant performance & exceeding sales targets as assignedManaging daily operations for assigned merchants such as performance monitoring or resolving merchant issues & concernSupport & administrative merchant duties such as creating confirmation letter, request branding, CRM, create promo, etcMain internal point of contact...

  • Assistant Account Management Manager

    7 days ago

    Jakarta Metropolitan Area, Indonesia Kredivo Group Full time 10,000,000 - 20,000,000 per year

    What You'll DoRelationship Management: Build and maintain strong relationships and be the main point of contact for key account merchants.Performance Monitoring: Track and analyze data to identify areas for improvement, report performance to stakeholders and exceed sales targetsStrategic Planning: Create and execute strategic plans to drive revenue growth...

  • Merchants Learning

    2 weeks ago

    Jakarta, Indonesia GoTo Group Full time

    **About the Role** We are seeking a talented individual who is responsible for developing and delivering comprehensive training programs for our products. This role requires a strategic thinker with strong communication skills, and the ability to convey complex technical information in a clear and engaging manner. In this role, Trainer Lead will be...