Account Operation Merchant

4 days ago

Jakarta, Jakarta, Indonesia PT Sinar Jernih Suksesindo Full time 2,500,000 - 4,000,000 per year

Posisi ini berfokus pada dukungan operasional untuk merchant/mitra bisnis. Tugas utamanya adalah memastikan seluruh proses operasional merchant berjalan lancar dan membantu tim Account Manager dalam menangani berbagai kendala.

Inti Pekerjaannya
  1. Memberikan dukungan operasional kepada Account Manager, terutama saat terjadi masalah atau kendala dari merchant.
  2. Berkoordinasi dengan berbagai divisi seperti operasi, pembayaran, finance, marketing, dan tim lainnya untuk menyelesaikan keperluan atau masalah merchant.
  3. Melakukan riset pasar, menganalisis tren industri, aktivitas kompetitor, dan peluang baru.
  4. Menangani pekerjaan administratif harian yang berkaitan dengan proses bisnis merchant.
  5. Memantau dan menindaklanjuti komplain melalui tiket atau sistem support.
  6. Mengelola data merchant seperti SKU, menu, dan promo secara rutin — harian, mingguan, bulanan — supaya performa merchant tetap optimal.
  7. Mengusulkan perbaikan proses agar operasional menjadi lebih efisien dan efektif.

Kualifikasi yang Dibutuhkan
  • Minimal 1 tahun pengalaman kerja.
  • Terampil dalam administrasi dan paham proses bisnis merchant.
  • Mahir menggunakan Microsoft Office dan Google Spreadsheet.
  • Mampu bekerja di bawah tekanan dan menangani banyak tugas.
  • Bisa berkoordinasi antar tim untuk urusan komplain, onboarding, dan aktivasi merchant.
Nilai Tambah
  • Pengalaman sebelumnya dalam bisnis merchant.
  • Bisa memahami bahasa Inggris.
  • Pengalaman menggunakan Salesforce jadi poin plus.
  • Komunikasi baik dan bisa bekerja sama.

  • Merchant Operations Executive

    6 days ago

    Jakarta, Jakarta, Indonesia PT. Swakarya Insan Mandiri Full time 9,000,000 - 12,000,000 per year

    Job Overview:This role focuses on ensuring smooth operational processes by supporting merchant partners from onboarding to ongoing activities. The position involves assisting merchants throughout their journey, collaborating with cross-functional teams (such as Key Account, Operations, Legal, Payment, and Finance), and providing timely support and issue...

  • Merchant Operation Staff

    6 days ago

    Jakarta, Jakarta, Indonesia byOrange Full time 15,000,000 - 30,000,000 per year

    Responsibilities:Verify data through the KYB (Know Your Business) processHandle operational issues faced by merchantsEscalate technical or administrative issues to the relevant teams when necessaryPrepare periodic reports related to merchant onboarding status and activitiesAct as a liaison between internal teams and merchants regarding status updates and...

  • Merchant Operations Executive

    4 days ago

    Jakarta, Jakarta, Indonesia Sinergi Performa Cipta Full time

    Tanggung Jawab :- Mengelola proses end-to-end onboarding dan aktivasi merchant untuk G-Food & G-Mart.- Mendukung kegiatan operasional harian dan proses administratif terkait pengelolaan merchant.- Berkoordinasi dengan tim internal (KAM, Strategy Ops, Legal, Payments, Finance, dan lainnya) untuk menangani isu terkait merchant secara cepat dan efektif.-...

  • Merchant Onboarding

    6 days ago

    Jakarta, Jakarta, Indonesia GoTo Group Full time 120,000,000 - 240,000,000 per year

    About the Role Join our team and make a real impact As the Merchant Onboarding & Account Management Experience Manager, you will play a pivotal role in driving positive merchant experience in the onboarding process to our platform and in managing their accounts once they are already in our platform. You will collaborate very closely with the SMB Region &...

  • Merchant Operations Associate – Omnicommerce

    2 days ago

    Jakarta, Jakarta, Indonesia f-2931-4b92-af84-df77b88a2ecb Full time 6,000,000 - 8,000,000 per year

    Tanggung Jawab Utama:- Mendukung aktivitas operasional harian untuk Omnicommerce, khususnya kategori Beauty & Wellness Merchants.- Membantu pelaksanaan proses bisnis Omnicommerce, termasuk koordinasi lintas tim internal dan regional.- Melakukan data handling dan analisis sederhana menggunakan Excel atau Google Sheet.- Melakukan kunjungan merchant (field...

  • Gojek - Merchant Onboarding & Account Management Experience Manager

    4 days ago

    Jakarta, Jakarta, Indonesia GoTo Group Full time

    About The RoleJoin our team and make a real impact As the Merchant Onboarding & Account Management Experience Manager, you will play a pivotal role in driving positive merchant experience in the onboarding process to our platform and in managing their accounts once they are already in our platform. You will collaborate very closely with the SMB Region &...

  • Admin Intern – Merchant Submission

    2 days ago

    Jakarta, Jakarta, Indonesia klikit Full time 2,000,000 - 2,500,000 per year

    Job DescriptionWe're looking for a detail-oriented Admin Intern to support our merchant onboarding and submission process. Your main responsibility is to ensure all merchant data submitted through our forms is clean, complete, and accurate before passing it to the operations team.ResponsibilitiesReview and clean up merchant submission data (names, contacts,...

  • Key Account Executive

    6 days ago

    Jakarta, Jakarta, Indonesia Qpon Indonesia Full time $50,000 - $75,000 per year

    Job Description:Key Account Executive will manage and grow relationships with F&B merchants, ensuring strong commercial performance and excellent operational execution. This role focuses on helping merchants optimize their presence, increase sales, and deliver the best customer experience on the platform.Job Responsibilities:Content Optimization: Support...

  • Merchant Acquisition Executive

    4 days ago

    Jakarta, Jakarta, Indonesia PT Swakarya Insan Mandiri (Career SIMGROUP) Full time 50,000,000 - 150,000,000 per year

    Key Responsibilities:Identify and acquire new merchants in categories such as Spas, Beauty Clinics, and Fitness Centers.Manage the end-to-end sales process — from prospecting, pitching, negotiating, to closing deals.Develop and maintain long-term partnerships with business owners to ensure satisfaction and engagement.Conduct regular follow-ups and...

  • Account Executive

    6 days ago

    Jakarta, Jakarta, Indonesia GOTO Group Full time $30,000 - $50,000 per year

    About the RoleAs an Account Executives, you will report to the Area Sales Manager, operating within a designated Area under the Region Operations team. This role requires close collaboration with the Region Sales team, including Merchant Strategy and Sales Support. She/he will regularly visit and collaborate with assigned merchants to assess their needs and...