Customer Experience Executive

1 week ago


Jakarta, Indonesia Thales Full time

Location: Jakarta, Indonesia

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales has been established in Indonesia for close to 40 years. Today Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group’s main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. In these areas Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and partners with local stakeholders. In recent years there has been an increased interest in the Thales civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government, Thales will have opportunities in the transportation and security domain.

**Responsibilities**:

- Develop close and confident relationship with Customers to satisfy their needs. Manage communication and relation with the Customer.
- Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.
- Co-ordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Order Administrators, Planning department and Logistics.
- Share customer knowledge to all relevant internal stakeholders
- Responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view.

**Requirements**:

- Bachelor's degree or above in Business, Logistics, Supply Chain, Communications, or related field.
- Experience in international sales administration and logistics would be a plus.
- Strong proficiency in Microsoft Office (Excel, Word, Outlook); ERP system knowledge is advantage.
- Customer-oriented mindset with strong problem-solving skills and availability to support customers as needed.
- Excellent organizational skills, attention to detail, and ability to work rigorously, in a fast-paced environment.
- Self-initiative with the ability to work independently and collaboratively in a team.
- Stress-resistant and adaptable to changing priorities.
- Strong interpersonal and intercultural communication skills to interact effectively with global customers and stakeholders.
- Exceptional proficiency in English (both written and spoken), as the role involves daily communication with internal and external stakeholders in an international environment.
- A team player with a positive attitude and a passion for delivering outstanding customer service.



  • Jakarta, Jakarta, Indonesia VML South Africa Full time

    About the RoleThe Customer Experience Leader will be responsible for developing and executing customer-centric strategies that drive business growth and customer engagement. This role requires a deep understanding of customer behavior, market trends, and digital technologies.Your Key ResponsibilitiesDevelop Customer-Centric Strategies: Create comprehensive...


  • Jakarta, Indonesia PT. Jaringan VNT Indonesia (VNT Networks) Full time

    **Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...


  • Jakarta, Indonesia Cisco Systems Full time

    **What You'll Do**: As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...


  • Jakarta, Indonesia Naluri Full time

    **Customer Experience Executive** Location: Jakarta | Indonesia**Naluri is changing the way healthcare is delivered**. A digital health therapeutics company operating across SEA, we are focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to help companies,...


  • Jakarta, Jakarta, Indonesia Manulife Insurance Malaysia Full time

    About the RoleWe are seeking a seasoned professional to lead our customer advocacy efforts, driving strategic initiatives that deliver exceptional customer experiences. As Head of Customer Advocacy, you will be responsible for developing and implementing programs that foster deep customer understanding, empathy, and loyalty.Key ResponsibilitiesCollaborate...

  • Ui/ux Designer

    2 weeks ago


    Jakarta, Indonesia Right Customer Full time

    .**LOOKING FOR INDONESIAN CITIZENS RESIDING IN INDONESIA** **Job Title**: UI/UX Designer **Salary Range**: $500 - $2500+ USD **Contract: Full-Time** (After 90-Day Trial) **Schedule**: 9AM - 6PM EST **Benefits**: Unlimited paid time off, unlimited paid sick days, home office allowance, bonuses, and regular salary increases with performance. **Duties and...


  • Jakarta, Indonesia PT Astra Digital Mobil (mobbi) Full time

    Ensure satisfaction and loyalty of customers - Plan with business executives and stakeholders - Design and improve customer experience - Liase with marketing, growth & operation team to build improvement programs - Evaluate & enhance customer touchpoints - Lead & develop UI/UX team to be an effective workforce **Requirements**: - Bachelor's degree in...


  • Jakarta, Jakarta, Indonesia Global Executive Full time

    Sales PerformanceThe ideal candidate will be responsible for managing sales performance, including sell-in and sell-out achievement, service level to customers, assortment compliance, and in-store executions. This role requires strong leadership skills to manage a team and drive business results.


  • Jakarta, Indonesia tiket.com Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure. LI-Hybrid **Job Purpose**: To provide excellent customer service and to promote this idea...


  • Jakarta, Indonesia Kanmo Group Full time

    **Key Responsibilities**: - Responsible to monitor, analyze and report Marketplace customer experience Hygiene component (live chat, order deliveries, order cancellations, reviews & discussion, and banner) - Responsible to monitor and analyze all Kanmo Official Store health & performance - To assist Marketplace Customer Experience Associate Manager in order...


  • Jakarta, Indonesia Kanmo Retail Group Full time

    **Key Responsibilities**: - Responsible to monitor, analyze and report Marketplace customer experience Hygiene component (live chat, order deliveries, order cancellations, reviews & discussion, and banner) - Responsible to monitor and analyze all Kanmo Official Store health & performance - To assist Marketplace Customer Experience Associate Manager in order...


  • Jakarta, Indonesia Jiva Agriculture Full time

    Customer Experience**Customer Experience Researcher**: - Jakarta,Jakarta - Full Time **Responsibilities**: - Develop and execute case studies and quantitative and qualitative market research studies - Handle primary and secondary market research and gather, analyze and disseminate information. - Evaluate program methodology and key data to ensure that...


  • Jakarta, Jakarta, Indonesia Insider Full time

    About UsWe're Insider, a pioneering B2B SaaS company that empowers businesses to drive growth globally. Our AI-driven platform streamlines customer experiences, boosts profitability, and enhances productivity. With a strong track record of innovation, we've secured unicorn status and garnered recognition from top investors and industry leaders.About the...


  • Jakarta, Indonesia Richdale International Executive Search Full time

    **Business Development Executive** We are looking for Business Development Executive for Corporates to sign up accounts in our newly founded platform for internship/job opportunities. This opportunity will be open for someone fresh in the business who is motivated to break down doors to get the brand known, and acquire new sign-ups with your awesome people...

  • Agribusiness Executive

    5 minutes ago


    Jakarta, Jakarta, Indonesia Page Executive Full time

    About Our ClientPage Executive is a cornerstone of Indonesia's business landscape, renowned for its innovative approach to excellence. With a proud legacy of delivering top-tier products to discerning consumers, we are now seeking a visionary leader to spearhead our plantation operations.Job DescriptionAs Agribusiness Executive - Plantation, you will play a...

  • Customer Experience

    4 weeks ago


    Jakarta, Indonesia Moladin Full time

    Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

  • Customer Experience

    2 weeks ago


    Jakarta, Indonesia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Jakarta, Jakarta, Indonesia PT Swalayan Sukses Abadi ( The Foodhall ) Full time

    Job Title: Store Business Development ManagerDescription:The successful candidate will be responsible for developing and implementing business strategies to drive store growth and profitability.Key Responsibilities:Conduct market research and analyze sales data to identify business opportunities.Develop and execute plans to increase sales, customer...

  • Customer Experience

    2 days ago


    Jakarta, Indonesia Stockbit Full time

    We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience, you will have the following responsibilities: - Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional...

  • Customer Experience

    2 weeks ago


    Jakarta, Indonesia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...