Customer Experience Researcher

**About the Role** If you’re looking to be a part of a dynamic, highly analytical team that enjoys collaborating with many people, look no further. As a Senior Researcher for Payments stream at GoTo Financial, you’ll play an instrumental role to directly impact the company’s way of developing products & strategies through users’ insights. You’ll...

**Responsibilities**: Do user research according to project requirements, collect and deeply mine user requirements, and convert them into effective product requirements; Design and implement research questionnaires, plans, interviewing customer, data collation, report writing, etc.; Product usability testing and satisfaction survey. **Job...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

We are on the hunt for a talented Research & User Experience Director.As the Head of Research and User Experience at BLACKSTONE, you will have a key leadership role within the organisation. Through this position, you will have responsibility for the successful implementation of Research and User Experience (UX) as capabilities within the business and will be...

**Requirement**: - Diploma / Bachelor's degree in any major - Fresh graduate or max. 2 years of experience - Jakarta placement (but willing to work mobile) - Have a customer-oriented mindset and excellent communication skills. - Easily connect with people from a diverse range of backgrounds. - Track customer experiences across online and offline channels,...

**Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...

Gather customer insights through research such as regular Customer Journey Survey, Customer Loyalty Survey, Brand Health Track & Mystery Shopping. Giving visibility & recommendation based on customer experience standard. Monitoring customer experience standard across Jenius Customer Journey. Ensure the delivery of all AdHoc Researches i.e. New Product...

**Responsibilities**: - Become the contact person for health insurance provider networks, as well as Third Party Administration (TPA) service providers - Develop partner provider networks according to the company’s business needs - Ensuring the quality of the customer experience, including designing service procedure improvements when...

Support Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring **Head of CX/CS** position. Job Description: - Lead the Customer Services team within the division and continually improve the customer service experience in the division - Market &...

.**LOOKING FOR INDONESIAN CITIZENS RESIDING IN INDONESIA** **Job Title**: UI/UX Designer **Salary Range**: $500 - $2500+ USD **Contract: Full-Time** (After 90-Day Trial) **Schedule**: 9AM - 6PM EST **Benefits**: Unlimited paid time off, unlimited paid sick days, home office allowance, bonuses, and regular salary increases with performance. **Duties and...

**Position Job Scope including, but not limited to**: - End to end ownership of concurrently running research projects, starting from brainstorming with users and/or stakeholders, planning, create requirements and research design, conducting research with various complexity and methods, doing the data analysis - Communicate and deliver meaningful and...

Job Title: Store Business Development ManagerDescription:The successful candidate will be responsible for developing and implementing business strategies to drive store growth and profitability.Key Responsibilities:Conduct market research and analyze sales data to identify business opportunities.Develop and execute plans to increase sales, customer...

DepartmentProduct Management LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta The Regional Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions...

Key Responsibilities: Desk Research & Industry Analysis - Conduct thorough research on the global OOH industry landscape, including trends, reports, and the latest updates from global OOH companies. - Gather and analyze relevant data on media industry performance globally to support decision-making. - Perform competitive analysis to identify pricing trends...

Create a strategy for providing a positive brand experience to channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Customer and Data...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience, you will have the following responsibilities: - Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional...

As this will be a senior position, evidence of research productivity, hands-on in preparing the research report, versatility in research methods, experience on handling client service in research project, and the ability to work with interdisciplinary research teams are all essential **REQUIREMENTS**: - Min. Bachelor / Master Degree from Social Studies &...