Digital Banking Customer Experience Specialist
5 days ago
Gather customer insights through research such as regular Customer Journey Survey, Customer Loyalty Survey, Brand Health Track & Mystery Shopping.
Giving visibility & recommendation based on customer experience standard.
Monitoring customer experience standard across Jenius Customer Journey.
Ensure the delivery of all AdHoc Researches i.e. New Product Initiative, Marketing Communication, UI/UX Improvement and Engagement
Ensure findings are able to answer or suitable with related squad's objectives
Bachelor degree in any disciplines
Minimun 2 years experienced in research, business development in banking industries, financial / research agency
Having extensive research skill both qualitative and quantitative
Strong Leadership skill
Excellence in communication
Sufficient experience handling Project Management
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Customer Experience Specialist
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