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Senior Researcher-customer Experience

3 weeks ago

Jakarta, Indonesia GO-JEK Full time

**About the Role**

If you’re looking to be a part of a dynamic, highly analytical team that enjoys collaborating with many people, look no further. As a Senior Researcher for Payments stream at GoTo Financial, you’ll play an instrumental role to directly impact the company’s way of developing products & strategies through users’ insights. You’ll be responsible for defining, leading, interpreting, and socializing insights that lead to innovations. This requires a combination of strong technical research, problem-solving capabilities, complemented by strong business acumen and organizational prowess. You'll have ample opportunity to flex your qualitative, quantitative, and analytical research skills, getting us even closer to building the largest and most preferred payment solutions.

**What You Will Do**:

- Be the thought partner of the product, design, marketing, and business to come up with strategies to achieve the stream’s objectives
- Independently manage end-to-end research projects from scoping work, advising on suitable methodologies, designing and executing research plans, and socializing insights to the stakeholders
- Advocate consumer-centric mindset and metrics to the stakeholders through persuasion, influence, and inclusion to deliver insights that would inspire and spark actions
- Identify ways to improve consumer experience with our products
- Experiment with innovative methods of collecting data and socializing insights to inform the strategic decision making for our business

**What Will You Need**:

- At least 4 years of experience or more in the field of user experience (UX) research
- Mixed methods researcher with experience in quantitative and qualitative research methods
- Able to design, execute, and analyze research independently from start to finish
- Understanding in product management, design strategy, data, operations, marketing, and branding processes and able to collaborate effectively with those teams
- Able to operate in a self-directed culture and fluency in navigating uncertainty
- Openness to learning from and share your skill set with others in the organization
- Ability to work efficiently - balancing the flash-fast requirements and the rigor it takes to produce good insights
- Able to communicate and influence different levels of stakeholders and users in English and Bahasa Indonesia (written and verbal)Has an experience in financial category will be an advantage

**About the Team**

Our CX Design & Research team consists of 6 people (and growing) based in Jakarta and Bangalore. Working alongside the various departments within the organization, ranging from Product Managers, Designers, Product Marketing, Business, and Operation. We are predominantly concerned with bringing user insights to generate product development. We are mutually concerned with quality and practicality. The gist of our role is to oversee the dynamic within the entire payment ecosystem (i.e., end consumers and merchants) by merging quantitative, qualitative, and data analytics.

We are a tight-knit group made up of bookworms, manga readers, design enthusiasts, and of course foodies. We work hard and play hard, and believe it or not, we actually enjoy each other’s company

**About GoTo Financial**

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.