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Application Support Specialist

2 months ago

Jakarta, Jakarta, Indonesia Archipelago International Full time
Application Support Specialist - Back Office Trainer

We are seeking a highly skilled and experienced Application Support Specialist - Back Office Trainer to join our team at Archipelago International. This role is crucial in ensuring our Property Management System (PMS) is effectively utilized by hotel back office staff, particularly in finance, accounting, and purchasing.

Key Responsibilities:
  • Develop and deliver comprehensive training programs for hotel back office staff on our PMS.
  • Create and maintain training materials, manuals, and e-learning content tailored to back office functions such as finance, accounting, and purchasing.
  • Provide continuous support and troubleshooting assistance to hotel staff.
  • Travel extensively to various hotel locations to deliver on-site training.
  • Collect and analyze feedback from trainees to enhance training programs.
  • Collaborate with the development team to convey back office staff needs and suggestions.
Requirements:
  • Minimum of 2 years of experience in hotel back office operations, specifically in finance, accounting, or purchasing.
  • In-depth understanding of hotel back office functions and workflows.
  • Strong communication and presentation skills.
  • Ability to create effective and engaging training materials and classes.
  • Friendly, patient, and approachable demeanor.
  • Willingness to travel extensively.
  • Comfortable with computers.