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Application Support Specialist

2 months ago

Jakarta, Jakarta, Indonesia Archipelago International Full time

Our company is seeking a highly skilled Application Support Specialist - Front Office Trainer to ensure our Property Management System (PMS) and Sentec Point of Sales (POS) system are effectively utilized by hotel front office staff.

The Role
  • Conduct comprehensive training sessions for hotel front office staff on our PMS and Sentec POS systems.
  • Develop and update training materials, manuals, and e-learning content tailored to front-office operations.
  • Provide ongoing support and troubleshooting assistance to hotel staff.
  • Travel extensively to various hotel locations to deliver on-site training.
  • Gather feedback from trainees to continuously improve training programs.
  • Collaborate with the development team to communicate front office staff needs and feedback.

Key Requirements:

  • Minimum of 2 years of experience working in a hotel's front office.
  • Strong understanding of hotel front office operations and workflows.
  • Experience with POS systems.
  • Excellent communication and presentation skills.
  • Ability to create engaging training materials and classes.
  • Friendly, patient, and approachable demeanor.
  • Willingness to travel extensively.
  • Proficiency in using and teaching software applications, especially PMS and POS systems.