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Application Support and Training Specialist

2 months ago

Jakarta, Jakarta, Indonesia Archipelago International Full time

Archipelago International is seeking a skilled Application Support and Training Specialist to enhance our Property Management System (PMS) adoption among hotel back office staff.

The Role: As an Application Support and Training Specialist, you will be responsible for delivering comprehensive training sessions to hotel back office staff, focusing on our PMS features and functionalities.

Key Responsibilities:

  • Conduct in-depth training sessions for hotel back office staff on our PMS.
  • Develop and maintain training materials, manuals, and e-learning content tailored to back office functions.
  • Provide continuous support and troubleshooting assistance to hotel staff.
  • Travel extensively to various hotel locations to deliver on-site training.
  • Collect and analyze feedback from trainees to enhance training programs.
  • Collaborate with the development team to convey back office staff needs and suggestions.

Requirements:

  • 2+ years of experience in hotel back office operations, specifically in finance, accounting, or purchasing.
  • In-depth understanding of hotel back office functions and workflows.
  • Strong communication and presentation skills.
  • Ability to create engaging training materials and classes.
  • Friendly, patient, and approachable demeanor.
  • Willingness to travel extensively.
  • Comfortable with computers.