Technical Support Specialist for Hospitality Technology

1 week ago


Jakarta, Jakarta, Indonesia Archipelago International Full time

Archipelago International is a leading hospitality technology company specializing in delivering innovative solutions to the hotel industry.

We are currently seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have extensive experience in hospitality technology and a strong understanding of property management systems (PMS). This role is crucial for ensuring seamless operation of our PMS and providing exceptional support to our clients.

Key Responsibilities:

  • Provide technical assistance and troubleshooting to hotel staff on our PMS
  • Create and maintain training materials, manuals, and e-learning content for back office functions such as finance, accounting, and purchasing
  • Travel extensively to various hotel locations to deliver on-site training and support
  • Collect and analyze feedback from trainees to enhance training programs
  • Collaborate with the development team to convey client needs and suggestions

Requirements:

  • Minimum 2 years of experience in hospitality technology or a related field
  • Deep understanding of hotel back office operations, particularly in finance, accounting, or purchasing
  • Excellent communication and presentation skills
  • Able to create effective and engaging training materials and classes
  • Patient, friendly, and approachable demeanor
  • Comfortable working with computers and willingness to travel extensively

Estimated Salary: $60,000 - $80,000 per annum

The successful candidate will be based in a remote location with frequent travel to various hotel sites. If you possess the necessary skills and experience, please submit your application for this exciting opportunity.



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