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Customer Experience Director

1 week ago


Surabaya ꦱꦫꦧꦪ, Indonesia Club Med Full time
Key Responsibilities:
  • Manage one to two retail points of sale within the resort
  • Create a personalized customer experience through effective sales strategies and customer relationships
  • Monitor and coordinate KPIs, inventory management, and merchandising Club Med products
  • Identify opportunities to increase traffic in your store through events and promotions
  • Coach and motivate your team to achieve sales and customer service goals
  • Develop team skills through assessments and training