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Customer Experience Officer

1 week ago

Yogyakarta, Yogyakarta, Indonesia Ruangguru Full time
About this Opportunity

Ruangguru invites applications for a Branch Manager position, focusing on sales and marketing leadership. If you have a proven track record in driving business growth, managing teams, and delivering exceptional customer experiences, we want to hear from you.

Main Responsibilities
  1. Drive sales and marketing strategies to achieve business objectives.
  2. Conduct market analysis to identify opportunities and challenges.
  3. Stay informed about competitor activities and adjust strategies as needed.
  4. Enhance customer satisfaction through ongoing engagement.
  5. Lead and motivate branch staff, promoting a collaborative work environment.
  6. Collaborate with the Product Team to improve application functionality.
  7. Implement quality control measures to maintain academic excellence.
Essential Qualifications
  1. Bachelor's Degree from a reputable institution.
  2. Leadership experience in Sales & Marketing/Business Development/Business Operations.
  3. Effective communication skills in English and Bahasa Indonesia.
  4. A customer-focused and detailed approach.
  5. Strong people management skills.
  6. Knowledge of K-12 Education is desirable.