Head of Customer Insights

3 days ago


Jakarta, Jakarta, Indonesia Home Credit Indonesia Full time
Job Overview:

We're looking for a dynamic professional to lead our CRM initiatives and transform customer experiences. As the Head CRM Analytics, you'll drive business growth through data-driven strategies that optimize customer journeys.

  1. Promote data-fueled analysis to improve customer engagement and increase sales.
  2. Develop and implement advanced statistical models for campaign optimization and channel performance enhancement.
  3. Analyze diverse data sources to achieve targeted outcomes and provide actionable insights.
  4. Collaborate with internal teams to prioritize high-impact insights across core business areas.
  5. Establish CRM policies for managing data availability, usability, integrity, and security.
  6. Provide mathematical expertise to inspire adoption of advanced analytics across the company.


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