Customer Journey Expert

2 weeks ago


Jakarta, Jakarta, Indonesia Home Credit Indonesia Full time
About the Position:

We're seeking an experienced professional to lead our CRM initiatives and drive business growth through data-driven insights. As the Head CRM Analytics, you'll be responsible for promoting data-fueled analysis, developing advanced statistical models, and analyzing diverse data sources to achieve targeted outcomes.

  1. Promote data-fueled analysis to enhance customer interaction and increase sales.
  2. Develop and implement advanced statistical models for campaign optimization and channel performance enhancement.
  3. Analyze diverse data sources to achieve targeted outcomes and provide actionable insights.
  4. Collaborate with internal teams to identify high-impact insights across core business areas.
  5. Establish CRM policies for managing data availability, usability, integrity, and security.
  6. Provide mathematical expertise to inspire adoption of advanced analytics across the company.


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