Technical Trainer for Hotel Front Office Systems
4 days ago
Archipelago International, a leading hospitality technology company, is currently seeking an experienced Application Support Specialist - Front Office Trainer.
As a front office expert with 25 years of industry experience, we are now delivering our service that answers all your pain points in hotel PMS experience. Our goal is to ensure our Property Management System (PMS) and Sentec Point of Sales (POS) system are effectively utilized by hotel front office staff.
The ideal candidate will have a deep understanding of hotel front office operations and a passion for teaching and training. This role involves conducting comprehensive training sessions for hotel front office staff on our PMS and Sentec POS systems.
Responsibilities:
- Develop and update training materials, manuals, and e-learning content tailored to front-office operations.
- Provide ongoing support and troubleshooting assistance to hotel staff.
- Travel extensively to various hotel locations to deliver on-site training.
- Gather feedback from trainees to continuously improve training programs.
- Collaborate with the development team to communicate front office staff needs and feedback.
Requirements:
- A minimum of 2 years of experience working in a hotel's front office.
- A strong understanding of hotel front office operations and workflows.
- Experience with POS systems.
- Excellent communication and presentation skills.
- Ability to create engaging training materials and classes.
- Friendly, patient, and approachable demeanor.
- Willingness to travel extensively.
- Proficiency in using and teaching software applications, especially PMS and POS systems.
Benefits:
This role offers a competitive salary of $60,000 per annum, reflecting the importance of this position in ensuring the successful implementation of our PMS and POS systems in hotels across the region. The selected candidate will also enjoy extensive travel opportunities, enabling them to visit diverse hotel locations and interact with staff from various backgrounds.
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