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Back Office Trainer for Property Management System

1 month ago

Jakarta, Jakarta, Indonesia Archipelago International Full time
About the Role

We are seeking a highly skilled Back Office Trainer to join our team at Archipelago International. As a critical member of our organization, you will play a pivotal role in ensuring the effective utilization of our Property Management System (PMS) by hotel back office staff, particularly in finance, accounting, and purchasing departments.

Key Responsibilities:
  • Training Delivery: Conduct comprehensive training sessions for hotel back office staff on our PMS, focusing on back office functions such as finance, accounting, and purchasing.
  • Training Materials Development: Create and maintain high-quality training materials, manuals, and e-learning content tailored to back office operations.
  • Sales Support: Provide continuous support and troubleshooting assistance to hotel staff, ensuring seamless adoption of our PMS.
  • Travel: Travel extensively to various hotel locations to deliver on-site training, fostering strong relationships with clients.
  • Continuous Improvement: Collect and analyze feedback from trainees to enhance training programs, driving constant improvement.
  • Collaboration: Work closely with the development team to convey back office staff needs and suggestions, contributing to the evolution of our PMS.