Hotel Back Office Trainer and Support Specialist
5 days ago
Overview
Archipelago International is a technology-driven hospitality company specializing in hotel Property Management Systems (PMS). We are seeking an experienced Application Support Specialist - Back Office Trainer to join our team. This role is crucial for ensuring our PMS is effectively utilized by hotel back office staff.
About the Role
We are looking for a skilled and dedicated individual with substantial experience in hotel back office operations, particularly in finance, accounting, and purchasing. The ideal candidate will have a knack for developing and delivering training programs. This role involves conducting detailed training sessions for hotel back office staff on our PMS, creating and maintaining training materials, providing continuous support and troubleshooting assistance, and traveling extensively to various hotel locations to deliver on-site training.
Key Responsibilities:
- Develop and deliver comprehensive training programs for hotel back office staff on our PMS.
- Create and maintain relevant training materials, manuals, and e-learning content tailored to back office functions.
- Provide prompt and effective support and troubleshooting assistance to hotel staff.
- Travel extensively to various hotel locations to deliver on-site training.
- Analyze feedback from trainees to enhance training programs.
- Collaborate with the development team to convey back office staff needs and suggestions.
Requirements:
- Minimum of 2 years of experience in hotel back office operations, specifically in finance, accounting, or purchasing.
- In-depth understanding of hotel back office functions and workflows.
- Strong communication and presentation skills.
- Ability to create engaging and informative training materials.
- Friendly, patient, and approachable demeanor.
- Will to travel extensively.
Salary Range: $65,000 - $80,000 per annum based on location and experience. Salary may be negotiable depending on qualifications and performance.
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