Enterprise Solutions Expert

4 days ago


Jakarta, Jakarta, Indonesia Red Hat Limited Full time
About the Role

We are seeking an experienced Enterprise Solutions Expert to join our team as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor and work closely with key strategic customers to provide practical technical and architectural guidance for Red Hat Enterprise Linux / OpenShift Container Platform / Red Hat JBoss.

You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents.

As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. Your ability to manage multiple issues and projects with a focus on detail will be crucial in meeting and exceeding customer expectations.



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