Lifecycle Service
3 months ago
**Factor I: Accountability**
- Lead service project and supervise a team to carry out site execution and ensure effective and efficient management and implementation of site projects assigned to the group.
- Perform service operation tasks and duties as assigned by Service Leader.
- Manage and implement service assignment in compliance to company standard procedures and process.
- Prepare service-related reports for customer and internal reporting.
- Achieve and improve customer satisfaction.
- Deliver and close Service projects within customer expected schedule and within project budget.
- Manage and supervise contractors and vendors to achieve project objectives in timely and cost-effective manner
- Active change order management and pursue project variation orders to improve profit margin.
- Control and monitor project site execution progress and performance.
- Collaborate and support local PWS Sales team on project and service order pursuits.
- Remotely supporting customers and Service colleagues to do DCS troubleshooting.
**Scope Data**
- Operate in Indonesia region or AP region if required.
- Extensive interaction with customers, contractors, vendors, and inter-company coordination.
**Factor II: Knowledge and Skills**
**Knowledge and Skills**
- Degree/ Diploma in an engineering discipline (Automation, Instrumentation).
- Strong technical knowledge of Control Automation products and solutions such as DCS or PLC.
- Fluent in English (spoken and written) and an excellent communicator.
- Experience (minimum required)
- Minimum 5 years as Service engineering role with 3 years working experience in Process Control Automation
- Good knowledge in power plant & process controls.
- Good supervision skills
- Good teamwork, interpersonal skills.
**How Used**
- Basic engineering and instrumentation knowledge and experience required.
- Frequent travels within Indonesia region are expected.
- Liaise with customers and colleagues of different cultures in SEA and World regions.
- Understanding and Application of products.
- Provide effective communication within Emerson and with local representatives and customers.
- Strong customer focus and understanding customer’s requirements.
**Factor III: Supervision**
- Site installation and commissioning supervision and provide guidance to Service engineers, technicians, customers, and representatives.
**Factor IV: Relationships**
- Reports to Service Leader.
- Supervision of Service technicians
**Other Remarks**
- Requires more than 80% travel
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