Manager Credit Card Client Lifecycle Management

1 month ago


Jakarta, Indonesia HSBC Full time

-Job Advert Details

**Some careers shine brighter than others.**

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of **Manager Credit Card Client Lifecycle** **Management**

***

**Responsibilities**:

- Develop and execute strategies to activate new customer together with Acquisition team.
- Design and implement initiatives to increase credit card usage and engagement, such as loyalty programs, reward points, balance build installment, and cashback offers.
- Analyze transaction data to identify customer behavior and promote usage in underutilized categories.
- Communicate regularly with clients about new features, offers, and benefits to encourage sustained activity.
- Develop retention strategies to minimize customer churn, such as offering fee waivers or customized benefit to high-value customers.
- Strategize to grow the client portfolio through cross-selling with profitable product i.e. involve in Balance Build revenue optimization i.e. pricing margin management.
- Works closely with Data Analytics, and Risk to ensure waterfall leads, and policy are implemented well.
- Align with Operation, and Sales team to ensure no glitch in the customer journey process, to deliver the sales volume and met the target
Qualifications

**To be successful in this role, you should meet the following requirements**:

- Indonesia Citizen only
- Experience in Financial Services: 5-8 years of experience in credit card management, customer lifecycle management or banking.
- Deep understanding of credit card products, features, and financial metrics, credit loss rate and, knowledge of credit card processing platforms and process
- Proven track record of managing customer portfolio and improving retention and engagement metrics.
- Experience in designing and executing targeted marketing campaigns and implement long-term lifecycle management strategies.
- Familiarity with tools for analyzing customer behavior and KPIs to derive actionable insight.
- Strong analytical and decision-making abilities to resolve customer issues and optimize portfolio performance.

**You’ll achieve more at HSBC**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.



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