Service/product Development Specialist

2 months ago

Jakarta, Indonesia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role is responsible for increasing the organization's ability to consistently and predictably deliver relevant, profitable and high-quality service offers and capabilities.

**What you'll be doing**

**Key Responsibilities**:

- Manage the coordination of activities, actions and deliverables in the service development process to ensure completion within time and budget and in line with development standards and methodologies.
- Supports with implementing evolving a robust regional inter-lock for service development aligned to the global/group methodology to ensure expedient time-to-market / release of developments.
- Ensures new service offer requirements from Service Offer Management have clearly defined business value outcomes, and that requirements are substantiated by an appropriate business case and prioritized according to business impact and importance.
- Where required, supports Service Offer Management in the formation of business cases for new service offers.
- Supports the identification, development and implementation of service pre-design in line with agreed technical, operational and architectural specifications.
- Throughout the development cycle, prepare and maintain documents for service design/definition relating to the development of new services or enhancements to existing services.
- Pays attention to the security architecture, standards and requirements for the new service, ensuring the secure-by-design principle.
- Ensures that the client journey is defined, design and implemented, optimizing client experience and maximizing economic return through new monetizable client features and capabilities.
- Uses expertise to provide input into the continuous improvement of the services development methodology and its practices.
- Establishes solid working interlocks with all business teams and functions required in the development process, together with a verified RACI for all work to be undertaken. Subject this to continuous review and improvement.
- Support with conducting post implementation reviews to audit the commercial, operational and technical performance of new service offers, and provide feedback to the business on possible improvements and optimization opportunities.

**Knowledge and Attributes**:

- Seasoned understanding of the vast range of IT operations and company's service offerings.
- Seasoned knowledge and understanding of IT industry environment and business needs.
- Excellent relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
- Excellent communication skills (verbal and written) coupled with good questioning skills.
- Seasoned knowledge of the design / development of procedures and technical features required to fulfil all the elements relevant to the service.
- Seasoned documentation capabilities, in particular business requirements.
- Seasoned analytical and research skills.
- Seasoned ability to persuade, negotiate and influence key stakeholders.
- A go-getter with the ability to work in high-pressure situations.
- Ability to establish and manage processes and practices through collaboration and the understanding of business.
- Service orientated individuals who are able to create client value whilst maintaining profitable business results.

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
- Relevant certifications such as Scaled Agile and ITIL are beneficial.

**Required Experience**:

- Seasoned experience working in an Information Technology environment, particularly within IT Operations.
- Seasoned relevant experience in similar role within a related environment.
- Seasoned experience in effective product lifecycle management and service delivery excellence.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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