Customer Service Consultant
2 weeks ago
**Job description**:
- Handle visa and study requests from the client
- Manage client portfolio through CRM
- Inform and advise clients on their study and visa needs
- Answer online and offline client requests
- Doing marketing by visiting third parties which are related to the industry
- Enhancing social media promotion and marketing strategy
- Other related tasks.
**Requirements**:
- At least 1 year of working experience in the related field is required for this position
- Fresh graduates are also welcome to apply
- Required skills: marketing, public speaking, Microsoft Office, digital media marketing, content writing, customer service, international relation, time management, problem-solving, multitasking, good decision making, critical thinking, etc
- Keen to learn attitude and able to work unsupervised
- Honest, loyal, fast learner, attention to detail, good at teamwork, and research-oriented
**Frequently asked questions**:
- How long is the contract? 2 years with additional 3 months of probation
- Is training provided? Yes. We will train you on the job for approximately 3 months thus you have to give your commitment to the training
- I don't have any experience, how can I join? Easy. 1. Impress us with your resume. 2. Impress us with your attitude. Some of our staff did exactly like that
- What is the job prospect? After 1 year there will be an evaluation of performance, where you are eligible for a salary raise once you meet the company's performance matrix. Options for a move up the organizational ladder are also open for you
- What are the working hours? Our office hours are from 8 a.m to 5 p.m on Mon to Fri with 1 hour of lunch break.
The “why” you should join us:
- Your commission will be based on your performance
- Kickstart your career with managerial level and responsibilities
- We are an open-minded organization, where everyone is free to express their opinion and ideas
- You have a degree of freedom to create your own personal project and goal
- We employ Western Minded culture, where performance and attitude outweigh everything
- There is a chance for you to be sent abroad for agent training
- Lastly, no office politics is allowed
**Job Types**: Full-time, Contract
Contract length: 27 months
**Salary**: Rp3,500,000 - Rp6,000,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- S1 (required)
**Experience**:
- Customer Service or Selling: 2 years (preferred)
**Language**:
- English (required)
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