Field Technical Support

5 months ago


Jakarta, Indonesia PT Majoo Teknologi Indonesia Full time

majoo adalah startup SaaS dan software manajemen bisnis yang komprehensif, dirancang khusus untuk menyederhanakan operasional dan mendorong pertumbuhan bisnis.

Didirikan pada tahun 2019, majoo berkantor pusat di Jakarta, dengan kantor pengembangan produk dan teknologi di Malang. Dengan dukungan tim teknis dan sales representatif di lebih dari 100 kota di seluruh Indonesia, majoo Indonesia telah mengakuisisi lebih dari 45.000 UMKM di berbagai industri seperti F&B, laundry, salon kecantikan, dan toko retail. majoo telah mencapai pertumbuhan sebesar 800% dan telah memproses lebih dari 2 miliar transaksi.

Pertumbuhan majoo bertumpu pada inovasi berkelanjutan untuk memberdayakan jutaan UMKM Indonesia, memungkinkan para pengusaha untuk memajukan bisnis dan mempercepat pertumbuhan ekonomi digital Indonesia. Nilai-nilai inti majoo adalah Disruptive Innovation, Faster Better, dan Social Impact yang mendukung pemberdayaan masyarakat yang lebih baik.
Melakukan pengecekan terkait jadwal serta merchant/customer yang telah ditentukan oleh leader dan memastikan tidak ada yang terlewat,

Melakukan instalasi after sales dari mulai awal instalasi, training, technical visit hingga merchant engagement,

Menjadi PIC bagi para merchant/ customer jika masih terdapat pertanyaan atau keluhan,

Menyampaikan isu yang terjadi lapangan kepada Technical Support Team Leader,

Melakukan reporting setiap hari dengan mengisi BAPP (Berita Acara Penyelesaian Pekerjaan) yaitu self-checking di setiap merchant/ customer,

Bersedia ditempatkan di b berbagai area Jabodetabek
Pendidikan D3/S1 Teknologi Informasi atau Sistem Informasi (terbuka bagi fresh graduate),

Memiliki keterampilan interpersonal dan dapat merepresentasikan perusahaan kepada customer,

Memiliki keterampilan dalam berkomunikasi terutama dalam melakukan presentasi,

Memiliki pengalaman dalam field operations, berupa teknisi software atau hardware,

Menguasai Ms Excel/Google Spreadsheet, dan Ms Power Point,

Menguasai TCP/IP, komputer dasar, dan POS hardware,

Memiliki SIM C dan memiliki kendaraan bermotor.


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