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Technical Support

1 month ago

Jakarta, Indonesia PT Bawana Margatama Full time

**Responsibilities**

2. Assist customers in troubleshooting and resolving product
- related issues.

3. Provide guidance on product usage and best practices.

4. Diagnose and troubleshoot software or hardware

malfunctions.

5. Document and escalate complex issues to higher-level support

or engineering teams.

6. Test and reproduce customer-reported issues.

7. Maintain detailed logs of customer interactions and

resolutions.

8. Contribute to the creation and maintenance of product

knowledge bases, FAQs, and user guides.

9. Prepare reports on customer satisfaction, issue trends, and

recurring technical problems.

10. Work closely with engineering, product development, and

quality assurance teams to address and resolve customer

issues.

11. Provide customer feedback to the product and development

teams for continuous product improvement.

12. Identify areas for improvement in customer support processes

and contribute to optimizing service delivery.

13. Participate in quality control activities, including testing new

product versions or features.

**Qualifications**

1. Experience with troubleshooting software, hardware, or SaaS

products.

2. Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a

plus.

3. Familiarity with databases, APIs, and basic coding knowledge

is an advantage.

4. Experience with network and system administration is

beneficial.

5. Strong problem-solving skills with a technical aptitude.

Industry

Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan