Marketplace Cx Associate Manager

2 days ago


Jakarta, Indonesia Kanmo Retail Group Full time

**Key Responsibilities**:

- Monitoring day to day Marketplace operational through monitoring, evaluation and reporting platform
- Responsible for CPAS day to day operation and liaise with Digital Marketing team
- Work closely with Operation and Customer Relation Center (CRC)
- Monitor Marketplace day to day operation, product visibility and availability, promotion and stock
- Handle new store onboarding process in Marketplace, including all requirement needed
- Manage and monitor all Marketplace budget related, make budget report analysis (Weekly, Monthly and Quarterly)

**Requirements**:

- Diploma or Bachelor degree holder any field
- Minimum 3 years of working experience in retail industry with a passion for e-commerce
- Have a keen eye for analytics and numbers
- Good communication skill - to be able to work across departments
- Good in Microsoft Office specially Excel is a must
- Good market knowledge and keen for new trends
- Must be able to communicate in Bahasa and English

Department

Digital & Omnichannel

Role

Marketplace Trading

Locations

Head Office



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