Product Ops
1 month ago
specifications
- **Platform & Application Quality**:Coordinate with product, engineering, and QA teams to ensure platforms meet quality standards, monitor performance, and troubleshoot technical issues promptly.
- **Student Experience (CX) Coordination**:Work with the CX team to enhance student learning experiences, manage issue escalation processes, and monitor feedback to improve platform usability.
- **Support for Teachers and Academic Operations**:Collaborate with the academic operations team to provide teachers and admin staff with necessary tools and support, managing issue escalations effectively.
- **Education and Training**:Lead training programs for new platform features for students, teachers, and staff, and create user-friendly documentation for effective onboarding.
- **Driving Platform Innovation**:Collaborate with product and engineering teams to drive innovation, suggest improvements based on feedback, and stay updated on industry trends.
- **Reporting and Analysis**:Create reports on platform performance and user engagement, track KPIs, and provide insights to guide product development and operational enhancements.
qualifications
- Bachelor’s degree in business, product management, operations, or a related field.
- Minimum 1-2 years of experience in product operations, quality assurance, or a similar role, preferably in education technology or service-oriented industries.
- Strong understanding of platform management, with experience coordinating between product, engineering, and CX teams.
- Proven experience with issue escalation and resolution processes.
- Ability to train and educate diverse teams on new platform features and improvements.
- Strong problem-solving skills, with the ability to manage multiple projects and initiatives simultaneously.
- Excellent communication and interpersonal skills, with a focus on collaboration and innovation.
- Experience in reporting, data analysis, and performance monitoring.
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