Lead IT Ops Engineer

5 days ago


Jakarta, Indonesia Pepper Advantage Full time

**Objective**

Pepper Advantage is investing in building out its IT Operations teams to support the ever growing Pepper Advantage business. The Lead IT Ops Engineer is a new appointment for the Pepper Advantage team in Asia and will be responsible for managing the IT Operations team in Asia as well as being responsible for being hands on and managing the M365 and cloud computing platforms used by Pepper Advantage. As part of a wider global team the IT Ops engineer will be required to support colleagues from both Asia and Europe during their working day. The global IT Ops team will operate a follow the sun model with handovers being provided at the end of the working day to the team taking over responsibility.

The Lead IT Ops Engineer will be a can do, high achieving individual who will bring their team management and domain expertise to the team, having experience of working with teams to manage M365 and cloud infrastructure and have a passion for technology.

**Main Responsibilities**
- Support and maintenance of the Pepper Advantage M365 environment, including but not exclusive to:

- Updating policies as and when required
- Configuring and developing Microsoft Intune deployments
- Providing support to end users
- Managing licensing and billing
- Support and maintenance of the Pepper Advantage Microsoft Azure and Google Cloud environments, including but not exclusive to:

- Monitoring and patching Azure instances
- Updating policy as and when required
- Provision of new Azure resources as an when required
- Monitor and report on billing
- Managing the IT Operations team, performing 1-2-1s and being the point of escalation for any issues
- Providing recommendations for enhancements to M365 and Azure tenancies
- Taking the lead on any incidents, either security or downtime related, during operational hours
- Implementing any recommendations that arise during Pen Tests
- Defining SLAs for incidents and issues and providing monthly KPI pack to the Head of Technology and Development

**Accountabilities**
- Day to day management of the IT Operations team in Asia
- Day to day management of M365, Microsoft Azure and Google cloud estates for Pepper Advantage
- Being a point of escalation with the IT Ops team
- Management of Incidents within the M365 and Cloud computing estates

**Regulation**
- Ensuring that tenancies, policies and procedures comply with any local laws or regulation

**Competencies**
- Expert in M365
- Expert in Microsoft Azure
- Proficient in Google Cloud
- Good documentation skills both technical and operational/process mapping etc
- Clear and demonstrable ability to identify problems and work with colleagues to find appropriate solutions collaboratively
- Demonstratable line management experience
- Good level of English, both written and verbal

**Skills**
- Excellent knowledge of Azure Cloud, including Azure AD, IasS and PaaS
- Excellent knowledge of M365
- Intermediate knowledge of Google Cloud
- Able to demonstrate a track record of building high performing and reliable infrastructures
- A strong communicator with the ability to articulate complex concepts to non-technical audiences
- Ability to analyse problems, think creatively, and make effective decisions in the appropriate timescale
- Self-motivator and ability to work autonomously as well as part of a wider team
- Able to multitask and work across multiple products
- Be open to receive feedback and constructive criticism to drive improvements and deliverables
- Strong team collaboration and experience working with remote teams
- Driving high-quality work products within expected timeframes and on budget
- Ability to handle high pressure and fast paced situations
- Ability to quickly and positively adapt to change


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