Cx Researcher

**Responsibilities**: - Track customer experiences across multiple channels (Marketplace, Website, Social Media, WhatsApp). - Identify customer needs and take proactive measures to maintain positive experiences. - Collaborate with internal teams—marketing, sales, product development, research, and customer service—to improve customer satisfaction. -...

**Responsibilities**: - Tracking customer experiences across channels (Marketplace, Website, Social Media, WA) - Identifying customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints - Identifying customer needs and taking proactive steps to maintain positive experiences - Liaise with internal teams...

South Jakarta, DKI Jakarta Work Type: Full Time **What You'll Do**: - Ensure that the CS/CX team and Telesales team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey.- - Enabling a two-way stream with customer facing teams...

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance. The merger of FWD Life and FWD Insurance has led to a more comprehensive range of...

**PURPOSE**: Partnering with brand & marketing (B&M), customer experience (CX) and corporate communication (Cor-Comm), Marketing Strategist & Insight is responsible for coordinating the B&M, CX and Cor-Comm business plan, integrating and monitoring all related KPIs, complete extensive research to identify new marketing opportunities, innovation, and...

**Requirements**: - Cultivate strong relationships with existing customers to foster loyalty and satisfaction. - Proactively identify and address customer needs to maintain positive experiences. - Track customer interactions across online and offline channels, devices, and touchpoints for a holistic view of their journey. - Conduct thorough research and...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

Job Description Conducting market research to understand the target audience's needs, pain points, and preferences. Gathering and analyzing customer data to tailor solutions to specific requirements. Creating and sharing informative content such as brochures, whitepapers, case studies, and product demos. Conducting live or virtual demos to showcase the...

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Senior Research Executive, Quantitative South Jakarta, Indonesia The primary responsibility is to provide day to day support to Directors and Managers...

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

**Responsibilities**: - Gain a deep understanding of the challenges and opportunities facing our business through partnership, active listening, and thoughtful questions - Collaborate on structuring effective and efficient research plans that will meet the strategic needs of our partners - Responsible for delivering end state of standard and adhoc reports...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...