Cx Researcher

South Jakarta, DKI Jakarta Work Type: Full Time **What You'll Do**: - Ensure that the CS/CX team and Telesales team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey.- - Enabling a two-way stream with customer facing teams...

Support Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring **Head of CX/CS** position. Job Description: - Lead the Customer Services team within the division and continually improve the customer service experience in the division - Market &...

**About the Role** If you’re looking to be a part of a dynamic, highly analytical team that enjoys collaborating with many people, look no further. As a Senior Researcher for Payments stream at GoTo Financial, you’ll play an instrumental role to directly impact the company’s way of developing products & strategies through users’ insights. You’ll...

**Requirements**: - Cultivate strong relationships with existing customers to foster loyalty and satisfaction. - Proactively identify and address customer needs to maintain positive experiences. - Track customer interactions across online and offline channels, devices, and touchpoints for a holistic view of their journey. - Conduct thorough research and...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

**Overview**: - Director of Customer Experience is required to supervise and oversee the strategy, planning and execution of CX for Ogilvy's clients.- - The Director is responsible for scaling the CX offering as new products and services are implemented across brands and clients that Ogilvy Indonesia handle**Responsibilities**: **Responsibilities**: - Serve...

**Requirement**: - Diploma / Bachelor's degree in any major - Fresh graduate or max. 2 years of experience - Jakarta placement (but willing to work mobile) - Have a customer-oriented mindset and excellent communication skills. - Easily connect with people from a diverse range of backgrounds. - Track customer experiences across online and offline channels,...

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

Manage tele sales productivity per day Coaching, encourage and motivate tele sales especially for problematic agent Review performance tele sales, tele agent every month for achievement and attitude Responsible to check every problem or inquiries that related to tele sales program or tele agent. Responsible to check random sampling voice recording...

iSystem Asia is a Technology and Management Consulting Company, focusing on Customer Relationship Management (CRM), Customer Experience Management (CX), & Business Process Management (BPM). **Job Summary**: We are looking for an SEO expert to manage all search engine optimization and marketing activities. As an SEO specialist you'll identify strategies,...

Who We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...

We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. On one side we’re working with financial institutes to enable real-time account to account transfers through our platform, and on the...