Cx Senior
4 months ago
**Requirements**:
- Cultivate strong relationships with existing customers to foster loyalty and satisfaction.
- Proactively identify and address customer needs to maintain positive experiences.
- Track customer interactions across online and offline channels, devices, and touchpoints for a holistic view of their journey.
- Conduct thorough research and surveys to understand customer preferences and profiles.
- Maintain and organize the existing customer database for personalized interactions and efficient communication.
- Develop and execute action plans based on survey findings to continuously improve the customer experience.
- Utilize strategic upselling techniques to enhance customer value while meeting their needs effectively.
- able to drive and have a driver's license
Jenis Pekerjaan: Penuh Waktu
Upah: Dari Rp1 per bulan
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