Client Solutions Team Lead

6 months ago

Jakarta, Indonesia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

**Responsibilities**:
Team Management
- Manage and develop a team of 3+ client solutions managers to deliver results against set goals
- Invest in team culture & people development. Coach the team on both industry know-how and necessary skillsets to succeed their career growth

Client Success
- Create and own playbooks to drive further growth for key advertisers
- Take the initiative and operate with a high degree of autonomy
- Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings
- Work to manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time
- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow the existing business partnership
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns

**Cross-functional Collaboration**:

- Work directly with product & engineering to drive for the right product built for your advertisers
- Support and work with the sales team on pre-sale research and pitch
- In collaboration with the sales team, conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients

**Qualifications**:

- 6+ years of work experience in digital marketing, product, consulting, communications, or internet technology, with 2+ years of experience managing direct reports
- Strong knowledge & experience in eCommerce business; strategizing, planning, managing performance (App and Web) and branding campaigns
- Solid knowledge & experience in digital marketing channels, campaign optimization, and major tools (GA, Appsflyer, Adjust).
- Skilled in tracking, attribution and measurement logic; solving complex problems with data; Demonstrates strategic thinking with a proven history of enhancing business performance.
- Exceptional communication and presentation skills, adaptable team player thriving in fast-paced, ambiguous environments.
- Highly organized, confident, and self-motivated with proficiency in English and Bahasa; adept at supporting junior team members and engaging with C-suite staff.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Product Technical/client Solutions Head

    6 months ago

    Jakarta, Indonesia IlmuOne Data Full time

    **Product Technical and Client Solutions** **Position Overview**: - As the Head of Client Solutions, you will be a key leader responsible for driving the success of our client engagements. You will lead a team of client solutions experts, ensuring the delivery of high-quality analytics solutions that align with clients' business objectives. - This role...

  • Solutions Designer, Lead

    1 month ago

    Jakarta, Indonesia Dash Electric Full time

    Join Dash as a Solutions Designer, Lead, where you’ll design and implement customized logistics solutions that ensure new clients have a smooth and successful onboarding experience. If you’re passionate about creating client-centered solutions and guiding customers through the integration process, this role offers a unique opportunity to drive impactful...

  • Head of Client Solutions, Indonesia

    6 months ago

    Jakarta, Indonesia TikTok Full time

    Responsibilities Company Introduction TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to...

  • Client Solutions Manager

    6 months ago

    Jakarta, Indonesia Meta Full time

    An opportunity has arisen for an exceptional consultative business practitioner to join our Indonesia office as a Client Solution Manager, based in Jakarta.The successful applicant will inherit an existing portfolio of accounts, and will be tasked with nurturing senior relationships with our top advertising partners and their business partners, becoming an...

  • Client Solutions Manager

    6 months ago

    Jakarta, Indonesia Meta Full time

    The Client Solutions Manager for Meta's Global Marketing Solutions team in Indonesia is a strategic and forward-thinking professional who places our partners' businesses at the core of our operations. This role presents an exceptional opportunity to build and manage key client relationships, be recognized as a platform and product expert, and demonstrate...

  • Client Solutions Manager, Indonesia

    2 weeks ago

    Jakarta, Indonesia Meta Full time

    The Client Solutions Manager for Meta’s Global Business Group is a strategic solution-driver who puts our customers at the core of everything we do. You will have the opportunity to lead key client relationships, leverage analytical skills, and develop platform and product expertise to become a trusted consultant in media planning, strategy, and...

  • Client Solutions Manager, Performance

    6 months ago

    Jakarta, Indonesia TikTok Full time

    Responsibilities Company Introduction TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core...

  • Senior Client Solutions Manager

    1 month ago

    Jakarta, Indonesia Aleph Holding Full time

    Are you ready to join our digital revolution journey? Aleph represents the world’s leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through...

  • Client Solutions Manager, Tokopedia

    3 months ago

    Jakarta, Indonesia ByteDance Full time

    About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Lead Data Engineer

    6 days ago

    Jakarta, Indonesia NorthBay Solutions Full time

    **NorthBay Solutions**, a premier US-based AWS partner with over a decade of experience serving clients globally, is seeking a passionate and experienced **Tech Lead/Senior Architect** to join our growing Data Engineering team. **About the Role**:In this role, you will play a pivotal role in leading and architecting innovative solutions leveraging AWS Big...

  • Solutions Analyst

    6 months ago

    Jakarta, Indonesia Intersoft Solutions Full time

    **Responsibilites**: - Work closely with client to define scope, requirements and other documents. - Identify solutions to meet client’s requirements. - Create report specification. - Design test scenario to ensure software and system quality. - Make sure software developed is accepted and accordance with specifications. - Work with team members and...

  • Data Solution Lead

    6 months ago

    Jakarta, Indonesia WeNetwork Asia Full time

    **About Us** Our client is one of the leading IT Solutions Provider in Indonesia with more than 3 decades of proven track record in the industry. **Key Responsibilites**: - Participate or lead architectural discussions with clients. - Lead and provide mentorship for Data Engineer team members especially on technical side. - Define tasks, scope, and effort...

  • Client Solutions Manager

    3 months ago

    Jakarta, Indonesia Aleph Holding Full time

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Client Manager

    7 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Solutions Manager

    6 months ago

    Jakarta, Indonesia TikTok Full time

    Responsibilities Company Introduction TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to...

  • Lead Solutions Consultant

    6 months ago

    Jakarta, Indonesia Sourced Group, an Amdocs Company Full time

    Sourced is a global cloud consultancy that helps enterprises make the most of cloud services with a focus on security, governance and compliance. With offices around the globe, we provide professional services for securing, migrating and managing the cloud infrastructure of large enterprise customers. We specialize in configuration management, automation,...

  • Solutions Architecs

    6 months ago

    Jakarta, Indonesia Permana Solutions Full time

    Lead solution-driven discussion for Digital and Data Products - This role will include preparation of product architecture deliverables based upon product architecture standards, creating conceptual product Architecture views, current state gap analysis and target state product architecture views - Understand and evaluate existing and future state product...

  • Solutions Architecs

    6 months ago

    Jakarta, Indonesia Permana Solutions Full time

    Lead solution-driven discussion for Digital and Data Products - This role will include preparation of product architecture deliverables based upon product architecture standards, creating conceptual product Architecture views, current state gap analysis and target state product architecture views - Understand and evaluate existing and future state product...

  • Client Manager

    6 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Tech Lead/ Senior Architect

    6 days ago

    Jakarta, Indonesia NorthBay Solutions Full time

    **NorthBay Solutions**, a premier US-based AWS partner with over a decade of experience serving clients globally, is seeking a passionate and experienced **Tech Lead/Senior Architect** to join our growing Data Engineering team. **About the Role**:In this role, you will play a pivotal role in leading and architecting innovative solutions leveraging AWS Big...