Guest Relation Supervisor

6 days ago


Jakarta, Indonesia Ismaya Group Full time

Ensure clients are properly greeted upon their arrival
- Check up on client bookings and ensure that tables are set before clients’ arrival
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Inform guests about the availability of tables and direct them to the tables
- Keep records of guests who visit the restaurant
- Assist customers with answers to queries, and offer solutions to issues within their capacity
- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
- Ensure that clients make payment for services before they exit the restaurant
- Keep clear records of down payments received and make detailed notes of balance payments
- Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences
- Ensure all of the broadcast blast and personal chat delivered properly to the guests
- Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.
- Interacting with customers
- Minimum Diploma Degree from an academy. With Maximum age of 30 years old
- Minimum 1 year of experience in the same position
- Excellent communication skills in English & Bahasa
- Good knowledge of Microsoft Outlook, Word, Excel, Power Point
- Confident, has sense of leadership, detailed, dependable and hard worker
- Must have experience in hospitality industry

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."



  • Jakarta, Indonesia Savaya Group Jakarta Full time

    Guest Relation Supervisor - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta...


  • Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary The Guest Relations Manager will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Manager is responsible to assist the Front of House teams in managing the guest service...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24182697 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions...

  • Guest Relations Agent

    3 weeks ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24058868 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions...


  • Jakarta, Indonesia Mandarin Oriental Hotel Group Full time

    **Guest Relation Executive**: Mandarin Oriental Jakarta is looking for a Guest Relation Executive to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin...


  • Jakarta, Indonesia Ismaya Group Full time

    Ensure clients are properly greeted upon their arrival - Check up on client bookings on Chope and ensure that tables are set before clients’ arrival - Manage the front desk by receiving incoming calls, greeting and attending to customers - Inform guests about the availability of tables and direct them to the tables - Keep records of guests who visit the...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24182697 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25020660 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all...


  • Jakarta, Indonesia Belmond Full time

    It all began in 1967 when we received the keys to the legendary Belmond Hotel Cipriani in Venice. A year later, we began collecting the carriages for the Venice Simplon-Orient-Express, which launched in 1982 to whisk intrepid travelers to La Serenissima in style. Belmond joined LVMH Moët Hennessy Louis Vuitton in April 2019, reinforcing our place among the...


  • Jakarta, Indonesia Belmond Full time

    As a Guest Relation Officer at Jimbaran Puri, A Belmond Hotel, you are the embodiment of hospitality, ensuring that every guest's stay is nothing short of extraordinary. In this role, you will create memorable experiences by providing personalized service and anticipating the needs of our esteemed guests. If you’re looking to develop your skills and be...


  • Jakarta, Indonesia Shangri-La Residences Jakarta Full time

    Guest Relation Officer - Good interpersonality skill and communication skill - English proficiency, both written and verbal, is essential - Being able to interact with guests and colleagues - Self starter by demonstrating creativity, flexibility and innovation - Basic computer skills - Fresh graduates are welcome "Waspada terhadap Modus Penipuan pada saat...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25037853 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager...


  • Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for Guest Relations Officer to provide high-quality service to our Japanese Guests. You will address complaints and go to the extra mile to make sure our guest satisfied. In this role, you should be an excellent communicator in highly Japanese Manner who can stay positive when facing difficult situations. You should also be reliable and...


  • Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24041295 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...


  • Jakarta, Indonesia The Ascott Limited Indonesia Full time

    Guest Service Supervisor - Berpengalaman lebih diutamakan - Teliti, bekerja keras, jujur, disiplin, bertanggung jawab - Memiliki komitmen pada pekerjaan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...


  • Jakarta, Indonesia The Hermitage, a Tribute Portfolio Hotel Jakarta Full time

    Guest Relation Manager - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • Guest Relation

    4 days ago


    Jakarta, Indonesia Savaya Group Jakarta Full time

    Guest Relation / Reservations - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta...

  • Guest Relation

    1 week ago


    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24178178 **Job Category**Food and Beverage & Culinary **Location**The Hermitage a Tribute Portfolio Hotel Jakarta, Jalan Cilacap 1, Jakarta, Jakarta, Indonesia, 10310 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our...


  • Jakarta, Indonesia Mercure Jakarta Batavia Full time

    **Job Description**: Guest Relation Officer As Guest Relation Officer you have to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our...


  • Jakarta, Indonesia Mandarin Oriental Jakarta Full time

    Guest Relations Executive - Great communication skills - Lots of energy and a sense of fun - Enjoy working in a fast-paced team environment - Passionate for personal growth both locally and overseas "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera...